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Business Profile

Carpet and Rug Cleaners

Milwaukee Area Carpet Cleaning, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** , the owner, picked up my 8 x 10 area rug on Saturday ,July 6th, 2024. He charged me $580.00 to clean my area rug that was stained with pet urine. He guaranteed that he would run this area rug through a $100,000 machine and that every trace of urine would be removed and it would smell like new. GUARANTEED!! He said he only took cash or check so i paid him in cash. **** brought the area rug back to my home on or around Wednesday, July 10th, 2024. He walked this stinky and wet area rug up to my door. The rug was still soaking wet and smelled even worse than it originally did. I questioned him on this and he said he "just sprayed more deodorizer on it" and the smell would fade. I had to leave it in the garage to dry as the smell was so bad and overbearing it would make you gag. After he delivered the area rug , I have called an texted **** from my cell phone *************) almost daily at multiple numbers. **** did not pick up or return my texts that were made to these multiple numbers from my cell phone *************)The two times we have spoken I had called **** from my work phone *************) and a friend's cell phone *************). The first time we spoke was on July 24, 2024 when I called him from my work phone *************) . **** agreed to a refund of $400.00. **** stated he would contact me the following week and arrange payment that week. **** stated he wanted to refund me and that he didn't want any problems. **** , however, failed to contact me to do so and continued to ignore subsequent texts and calls from my cell phone *************). The second time we spoke was on August 7th, 2024. **** said he would Zelle me the $400.00 to my checking account. He asked that I text him my Zelle account to ************ which I did. He stated I could text him at that number and he would be prompt in returning my texts. **** failed to Zelleme the $400.00 and has ignored all texts and calls from my cell phone *************) Bad faith *************

Milwaukee Area Carpet Cleaning, LLC is NOT a BBB Accredited Business.

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