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Business Profile

Cell Phone Repair

Swift Tech Buy

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

Complaints

This profile includes complaints for Swift Tech Buy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Swift Tech Buy has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/09/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent my galaxy s20 FE 5G in for them to purchase which they received march 23rd. I have written more than one email and made contact through phone 3 times and have yet to receive payment. The person I spoke with was nice enough but that doesn't excuse the fact of him telling me I'd recieve payment the next day which was 5 days ago as of today which is April ninth. I would like my money to which I was assured would be a 24 hour period until I received.

      Business Response

      Date: 04/24/2023

      Hello, The customer called us indeed about an order he shipped to us. We prmoised him to investigate and complete the payment by the next day. We did complete the investigation and we attempted to call him the next day  to confirm the payment information and he never responded. We called multiple times over multiple days. 

      update: The customer called us with the payment information and we completed the payment for him. 

      Customer Answer

      Date: 04/24/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

    Swift Tech Buy is NOT a BBB Accredited Business.

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