Business Profile

Clinic

Aurora Advanced Healthcare, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clinic.

Complaints

This profile includes complaints for Aurora Advanced Healthcare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

62 total complaints in the last 3 years.
18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Due to my SSDI I am unable to make office visits to see my doctor to get my prescriptions refilled and they are refusing to refill my needed medication. They will not work with me using their virtual visit which is up and operational. This issue could lead to a much larger issue, including legal actions!
Business Response
Date: 11/16/2022
Thank you for contacting Advocate Aurora Health. An acknowledgement letter and Release of Information will be mailed to ****************. Once the signed consent is received back, additional information can be provided.
Initial Complaint
Date:11/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was sent to ** at Aurora in Grafton on 3/17/2022 after fainting at an MRI appointment. I was casually sent over to the ** after being told that I may have had a heart attack (which was not the case at all and no real reason for them to tell me that either.) Once I got there, I was aggrerssively attacked by the nurses and doctors who did an EKG and put an IV in my arm barely saying a word to me. In the end they found out I was dehydrated. Fluids were brought into my room and I sat with the fluids next to me but not hooked up to my IV for awhile not knowing what was going on because very little was ******* said to me the entire time I was there. Eventually a nurse came back in and hooked up the fluids. Ten minutes later, she came back to unhook the fluids, take out the IV and told me I should go home. They didn't even let me stay to complete the fluids which was the prescribed treament for my dehydration. Aurora then sent me multiple bills for the visit and is trying to charge me for the treatment I was even allowed to stay to receive in their **. I've made a complaint with *************** but their internal review came back stating that I had the fluids in my arm for 30 minutes and the treatment was complete which it was not. The IV bag was basically full when I left. This is a compolete LIE! The IV may have been in my arm for 30 minutes but the fluids were not hooked up and were barely gone by the time I was told to leave. Now they plan to do an internal review again, the same way, which only helps them protect their staff for providing inadequate patient care and incomplete treatments. And they expect me to pay for the treatments I didn't even receive!
Business Response
Date: 11/04/2022
Thank you for contacting Advocate Aurora Health. An acknowledgement letter and Release of Information will be mailed to **************. Once the signed Release of Information is received, additional information can be provided.
Customer Answer
Date: 11/14/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am writing regarding complaint that you prematurely closed and didn't actually help with. Complaint Details I was sent to ** at Aurora in Grafton on 3/17/2022 after fainting at an MRI appointment. I was casually sent over to the ** after being told that I may have had a heart attack (which was not the case at all and no real reason for them to tell me that either.) Once I got there, I was aggrerssively attacked by the nurses and doctors who did an EKG and put an IV in my arm barely saying a word to me. In the end they found out I was dehydrated. Fluids were brought into my room and I sat with the fluids next to me but not hooked up to my IV for awhile not knowing what was going on because very little was ******* said to me the entire time I was there. Eventually a nurse came back in and hooked up the fluids. Ten minutes later, she came back to unhook the fluids, take out the IV and told me I should go home. They didn't even let me stay to complete the fluids which was the prescribed treament for my dehydration. Aurora then sent me multiple bills for the visit and is trying to charge me for the treatment I was even allowed to stay to receive in their **. I've made a complaint with *************** but their internal review came back stating that I had the fluids in my arm for 30 minutes and the treatment was complete which it was not. The IV bag was basically full when I left. This is a compolete LIE! The IV may have been in my arm for 30 minutes but the fluids were not hooked up and were barely gone by the time I was told to leave. Now they plan to do an internal review again, the same way, which only helps them protect their staff for providing inadequate patient care and incomplete treatments. And they expect me to pay for the treatments I didn't even receive! Desired Outcome/Settlement Desired Settlement: Other (requires explanation) I would like them to remove the charges for treatments I didn't receive and were inadequately handled from my bill. Perhaps reprimand the staff also Friday, November 4, 2022 Thank you for contacting Advocate Aurora Health. An acknowledgement letter and Release of Information will be mailed to **************. Once the signed Release of Information is received, additional information can be provided. I filled out the ***** form sent to me by Aurora and mailed it back to them as requested. There was nothing for me to respond to on the BBB messages so why was my complaint closed? I request that you re-open this complaint and get the response form Aurora. *****************************
Sent from ***************************** (****************)

Regards,

*****************************
Business Response
Date: 11/15/2022
Thank you for contacting Advocate Aurora Health. An acknowledgement letter and Release of Information was mailed to ************** on 11/4/22. To date, the signed Release of Information has not been received. Once this is received, additional information can be provided.
Customer Answer
Date: 11/17/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Thery haven't actually responded. They requested a form which I received, completed and mailed back to them. Please provide Aurora's actual response to the complaint or request the actual response now that the paperwork they requested has been sent in rather than having your auto response close the complaint. PLEASE DO NOT CLOSE THE COMPLAINT UNTIL YOU RECEIVE AN ACTUAL RESPONSE FROM AURORA.

Regards,

*****************************
Business Response
Date: 11/18/2022
Thank you for contacting Advocate Aurora Health. An acknowledgement letter and Release of Information was mailed to ************** on 11/4/22. To date, the signed Release of Information has not been received back. Once this signed consent has been received, additional information can be provided.

If ************** has a copy of the signed Release of Information, it can be emailed as an attachment to *************.
Customer Answer
Date: 11/21/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The signed release form was mailed back to Aurora more than two weeks in the envelope they provided on 11/10/2022. There is no reason that they shoul have not received it by now. I have included a copy of the completed form.
This stalling tactic only exemplifies Aurora's lack of concern for providing adequate patient care.

Regards,

*****************************
Business Response
Date: 11/21/2022
Thank you for contacting Advocate Aurora Health. It is noted that ************** mailed the signed Release of Information back on 11/10/22.Please be advised that some areas are experiencing a delay with the postal service.

The attachment provided was not a copy of the Advocate Aurora Health Release of Information that was mailed to **************. The signed Release of Information that was sent to her must be received before a response can be made to her concerns. If needed, a copy of the Release of Information can be emailed to ************** for completion. Once signed, the consent can be emailed back,and we can proceed with a response to her concern.
Customer Answer
Date: 11/22/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The attachement was the only form that Advocate Aurora sent me. I've attached it again. If there is another form you need completed then provide it and stop playing games.

Regards,

*****************************
Business Response
Date: 11/25/2022
Thank you for contacting Advocate Aurora Health. The signed Release of Information was received via WI Better Business Bureau communication on 11/21/22. In Ms.****** ********** she described her experience in the emergency room after fainting at her MRI appointment.

In review of the ********** ************** contacted the Patient Billing Contact Center on 10/7/22 regarding billing for her emergency room services on 3/17/22. She indicated that she would not pay for the IV or pharmacy charges. ************** stated that she was not allowed to stay in the emergency room to complete the treatment related to her dehydration. She also mentioned that she would not pay the emergency room visit either. She felt that the only part of the visit that was correct was the lab work.

Ms.****** concerns were escalated as a Clinical Quality Concern. Per the outcome of the review, the ******************* upheld their previous decision of denial. A final letter was mailed to ************** on 11/11/22.

Common Ground processed the 3/17/22 facility charges with a patient responsibility of $2,300.00 towards deductible. This amount was billed to ************** on statements dated 6/5/22, 7/3/22, 7/31/22, 8/28/22, and 9/25/22. On 9/30/22, she made a payment of $327.60. Of that payment, $27.05 was applied to the balance in question, reducing it to $272.95. No further payments were received, and no payment plan was set up on the account. The balance was placed with State Collections on 10/8/22. ************** is encouraged to contact State Collections at ************ to confirm the balance and discuss payment.
Customer Answer
Date: 11/29/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

You have done nothing but reiterate a narrative which I already stated in my intial complaint. You have not addressed my complaint regarding your staff that lied about my receiving the full treatment for dehydration or the fact that your ******************* made a decision without even speaking to me or getting my side of the story. The complaint is not only about the complete lack of adequatre patient care in Aurora's emergency room but the absolute diregard for me or what actually happened to me as a patient in your hospital by your *******************.
Your lack of any actual response only makes it clear that Aurora has absolutely no concern for the quality of the medical services they provide and only care about money.

Regards,

*****************************
Business Response
Date: 11/30/2022
Thank you for contacting Advocate Aurora Health. ************** can further dispute the Grievance Committees decision by contacting the person on the letter, which was mailed to her on 11/11/22. The Patient Billing Contact Center is not involved in, nor does it not have access to, the outcome of the review. There is no guaranty of an adjustment to the patient responsibility for this visit.
Initial Complaint
Date:10/26/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am looking to get a letter needed from the provider. I've asked for this information twice now and the messages are being ignored. The message has been read as it shows a read receipt.
Business Response
Date: 10/28/2022
Thank you for contacting Advocate Aurora Health. An acknowledgement letter and Release of Information will be mailed to ********************. Once the signed consent is received, additional information can be provided.
Customer Answer
Date: 10/28/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I see no response. I'm not sure why I don't see the response you say is included.
Regards,

***************************
Business Response
Date: 10/31/2022
Thank you for contacting Advocate Aurora Health. An acknowledgement letter and Release of Information was mailed to ******************** on 10/28/22. Once the signed Release of Information is received back, a formal response to the complaint can be made.
Initial Complaint
Date:10/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have gone to Aurora for almost 10 years now with most of my experiences being great Recently I went to an appointment outside of Aurora with a dermatologist and I showed the provider my allergies on my aurora so I didnt get prescribed anything I was allergic to as my primary doctor is at Aurora and should have the correct allergies. I was prescribed a medication and shortly after started experiencing an allergic reaction, throat closure, hives, and swollen face. I then started looking into the antibiotic and it sounded very familiar. I then went back into my Aurora chart and realized that an employee had deleted my allergy without my consent causing me to experience this allergic reaction. I then reached out to Aurora wanting an explanation and a reason as to why it was removed. safe to say that didnt go anywhere. I talked with a supervisor who had little to no remorse, didnt ask if I was okay or anything. This has made me realize that maybe my best care isnt at Aurora because its clear that a near death experience doesnt even raise a concern or an apology from them.
Business Response
Date: 10/25/2022
Thank you for contacting Advocate Aurora Health. An acknowledgment letter and Release of Information will be mailed to ******************. Once the signed consent is received back, additional information can be provided.
Initial Complaint
Date:10/17/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Statement date 10-6-22. This was wrote off already. The last payment I made was $8.00 and some change. I walked away from US Bank in November 2021. I do not have ANY insurance.
Business Response
Date: 10/19/2022
Thank you for contacting Advocate Aurora Health. An acknowledgement letter and Release of Information will be mailed to ****************. Once the signed Release of Information is received, additional information can be provided.
Customer Answer
Date: 10/24/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The last time I was in for a pap test in the Women's health ***** a midwife did it. She pressed EXTREMELY hard on my ovaries. It caused pain to the extent that I had to take Extra Strength Tylenol afterwards and the following day or two. I also had to use a heating pad. I do not have any health insurance, so I have not been in for my yearly tests. I haven't said anything, but I do know I am in the menopause stage. *******, my gynecologist is aware of the menopause. She was not available for the day nd time I was able to get that pap test done. This is not meant to take Aurora itself down, only to make them aware that I am leery of having one done in addition to not having insurance.

Regards,

*************************
Business Response
Date: 10/24/2022
Thank you for contacting Advocate Aurora Health. An acknowledgement letter and Release of Information was mailed to **************** on 10/19/22. Included was a prepaid return mail envelope. Once the signed Release of Information is received, additional information can be provided.
Initial Complaint
Date:10/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Horrible experience today with front desk staff. Her name is ************** We waited behind a gentleman she was assisting, he was probably up there for 20 minutes, bleeding hand wrapped in towels. Finally she gives him his wristband and she loudly says now confirm the information on this wristband since last time I gave you your wristband you confirmed wrong information. Now what are you here for? He gently said its because of cut on his hand. She had him filling out paperwork with his cut hand. He leaves and she very rudely said it was going to be awhile as she finishes stuff on the computer. I asked if it would be quicker to check in online? She said very rudely that I cant check in online. I said I well what is this and I showed her my phone. Again very aggressively said she doesnt know what I have on my phone. I said it says reserve spot and she said well thats not checking in. I asked her not to give me attitude because she was upset with the previous patient. She continued to argue with me and refused to check us in. I was holding my 12 month old who was the one needing to be seen. I asked for a manager she said there was nobody and I could talk to the nurse when I go back. I took out my phone and let her know I was recording her behavior because it was almost unbelievable how she was behaving in a professional medical center. She advised cellphones werent allowed and then began to rudely ask for my daughters information. She has asked me to sign her iPad. I asked her if she had disinfected it because I noticed nothing was wiped down after the other patient was bleeding Al over the counter and using pens. She said no and then said FINE! Ill wipe it down as she started wiping the counter down she said to me you know you can always go to the urgent care where her dr works out of. At that point I had to walk away and take a seat. I will be escalating this situation as far as I can. The nurse and dr on call were great.
Business Response
Date: 10/10/2022
Thank you for contacting Advocate Aurora Health. An acknowledgement letter and Release of Information will be mailed to ************. Once the signed consent is received, additional information can be provided.
Initial Complaint
Date:09/12/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is all talk. The patient is a person. Today it is me ; tomorrow it could very easily be you or a loved one. I am a right leg amputee retired officer. Two no shows by the nurse practioner assigned to me. What happened? Explain. Talk is cheap. Time is money.
Business Response
Date: 09/13/2022
Thank you for allowing us to review your concern. Your complaint has been forwarded to the office leadership. They will reach out to you to discuss further.
Initial Complaint
Date:08/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This past January I became an established patient at the Aurora ********* ** clinic to receive ongoing care for Crohns Disease. I needed to transfer care as my previous provider moved out of the area. Prior to the appointment I experienced symptoms of this disorder and left a message with the nursing staff to discern if the provider want to order labs tests. When I arrived for the appointment I informed the nurse walked past me while I was in the waiting room. She responded she knew nothing about the call and stated another nurse must have received the call. I found that there have been several other situations where there has not been proper communication from the nursing staff to the provider. In one instance the message the provider received was severely distorted and the provider called me to task. I had to then state the correct message. I contacted patient relations and there was denial of any breakdown in communications. The nursing staff which involved three nurses also denied any miscommunication. In addition I discovered there were inaccuracies with my medication list. It took the nursing staff seven months to get the list accurate. My concerns were now being experienced with the physician. I complained of abdominal pain lasting several weeks. The doctor did not perform a physical exam nor order tests. After four additional weeks the symptoms persisted and no exam and a reluctance to order tests. This resulted in a visit to express care where the physician performed an exam and order a CT scan which took place the same day. After eight months the doctor was able to offer a probable diagnosis and referred me to a specialist in another department. By this time I received a letter from patient relations stating the nurses have complained about my responses to these ongoing concerns and stated all future care may be in jeopardy and placed all the blame on me.
Business Response
Date: 08/08/2022
Thank you for contacting Aurora Health Care. An acknowledgement letter and Release of Information will be mailed to Ms. ****** Once the signed Release of Information has been received, additional information can be provided.
Initial Complaint
Date:07/27/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went in for medical exam for a medical card. Doctor said was going to check on an issue and get back to me. After a month i called and found out they wanted more info. I have not gotten it, now they want more info from another doctor that they never told me about until yesterday. Now they are saying if I want the medical card I need to pay them $100.00 again and have a exam done again. They did not follow thru and I'm being penalized for it.
Business Response
Date: 07/28/2022
Thank you for contacting Aurora Health Care. An acknowledgement letter and Release of Information will be mailed to **************. Once the signed Release of Information is received, additional information can be provided.
Customer Answer
Date: 07/29/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************
Initial Complaint
Date:07/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was seen as a patient at the Maternal Fetal Medicine office at Advocate Aurora after being scheduled by a different Aurora office. I was told I was covered for these visits under my insurance. I have since been told by the office as well as the Midwifery clinic I was seeing that it was, in fact, showing ** in my chart that my insurance would be accepted by them. I then attended a visit at the Maternal Fetal Medicine office to receive a scan of the baby I'm currently carrying. I then was billed $4300 for the scan and another $465 for the appointment. Upon contacting my insurance they stated I was not covered for these providers that Aurora scheduled me with and that I would be responsible for these bills. I then spoke with my ******************* who stated this "should have never happened." After that I spoke with the Maternal Fetal Medicine office (where these charges were incurred) who stated the same thing and added "they have no idea how this happened." I then spoke with the Advocate Aurora billing office several times and they state that this should not have happened and that there are "roadblocks in their system" that are supposed to prevent this from happening. However, none of those things occurred and now no one is offering me a solution to the balance that is in my name from these visits. I have spoken with the ************** several times and each time I am directed to start a payment plan for a balance I don't feel I am responsible for. Everyone I have spoken with at Aurora agrees that this is their mistake, however there are no solutions being offered. The only solution being offered is that I pay the balance out of pocket. Since the dispute has been going on between Aurora and myself the last few days, they have went in their system and deleted my insurance as if it never existed. I believe they are trying to sweep this under the rug in order to further their stance that I am responsible for the balance.
Business Response
Date: 07/18/2022
Dear ****,
Thank you for contacting Aurora Health Care. An acknowledgement letter and Release of Information will be mailed to **************** on July 18, 2022. In order to respond to the ** Better Business Bureau complaint, Aurora Health Care requires the signed Release of Information.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Aurora Advanced Healthcare, Inc. is NOT a BBB Accredited Business.