Complaints

This profile includes complaints for Herzing University's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Herzing University

  275 W Wisconsin Ave Ste 210 Milwaukee, WI 53203-3318

  
• 

  Herzing University

  5218 E Terrace Dr Madison, WI 53718-8340

  
• 

  Herzing University

  1865 State Road 436 Winter Park, FL 32792-2250

  
• 

  Herzing University

  3900 N Causeway Blvd Ste 800 Metairie, LA 70002-7288

  
• 

  Herzing University

  5800 7th Ave Kenosha, WI 53140-4131

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first issue that I have is the fact that financial aid never responds to emails, calls, or voicemails. The second issue i have is the fact that I have a balance on my account for maybe 2k thats showing eft, but how is that possible when they dont have my bank information and its been showing that since 3/3 and it is now 3/16. The third issue is the fact that I am currently enrolled in MA program, but no funding is showing anymore and no one has called to explain that. I also show a student balance of $118 and no explanation for that. I also requested to switch programs and was told that it would start in May, but funding doesnt start until September and I am confused because I do not want to stay in a program that I dislike until September. No one from financial aid has reached out to explain absolutely anything. This is very frustrating and unprofessional.

  Business Response

  Date: 04/04/2023

  To whom this may concern,
  
  Thank you for making Herzing University aware of the complaint and giving us an opportunity to respond to *********************. Her concerns have been reviewed and investigated.
  
  We reached out to ****************** immediately following this complaint to apologize for the frustration and to see what could occur to correct the financial concerns. Unfortunately, there was a Herzing technical error that occurred after ****************** had course schedule changed. A member of our financial aid team was able to correct the number credits which repopulated the financial aid, and a new award notification notice was sent to ****************** personal and Herzing email accounts. ****************** also received her stipend check as soon as the error was corrected. In review of our records, it appears ***************** account is correctly reflecting course scheduling in the new program for the upcoming semester and her financial aid package is updated.
  
  We scheduled a follow-up call with ****************** to address any outstanding concerns, but we havent been able to connect with her directly. A Herzing University financial aid team member left a voice message and emailed her in attempt to connect. Herzing University attempts to return all messages and emails within 48 hours. If ****************** has any additional concerns, we encourage her reach out directly and leave a voice message if we are unable to answer.
  
  Sincerely,
  
  ***************************** (SEB)
  Chief *****************************************

• Initial Complaint

  Date:02/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel this school is cheating us out of all the hard work . They are really unfair after all the time spent in finishing and their just charging us to fail.

  Business Response

  Date: 02/20/2023

  Case #: ********
  Sent to Business on: 02/06/2023
  Business Info:
  Herzing University
  ************************************************************************* 53203
  866508074801225
  
  
  Consumer Info:
  **************************
  ***************************************************************** 53223
  **********
  *********************************
  
  Nature of the Complaint: Repair Issues
  Consumers Original Complaint:
  I feel this school is cheating ** out of all the hard work . They are really unfair after all the time spent in finishing and their just charging us to fail.
  Consumers Desired Resolution:
  Refund
  
  
  BBB Response to Case #********
  

  To whom this may concern,
  

  Thank you for making Herzing University aware of the complaint and giving us an opportunity to respond to *************************. We have reviewed **************** records and found she is satisfactorily progressing in her program. If ************** would like to provide additional information about her complaint we ask that she follow the procedures for filing a complaint or grievance as outlined in the Herzing University Undergraduate Catalog.
  

  Should ************** have additional questions regarding her concerns, please do not hesitate to contact me.
  
  Sincerely,
  
  ***************************** (AS)
  Chief ***************************************************

  Customer Answer

  Date: 02/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *************************

  Customer Answer

  Date: 02/21/2023

  I Have Reached Out to The *********************** regarding the problems not just myself but My Classmates now as well in both semesters honestly even the class before this one . So many things have been added to our program at the last minute and not in a timely manner they put things on us thats their responsibility to let us know . My Class is failing because of a Test they added on again in this program literally 2 weeks before it was due . Weve expressed our concerns and they literally sat in and looked at us like they dont understand that theres so much their asking and not giving enough time Our teacher told us it was her first time teaching the curriculum because it was a test why do us like that using us as dummies without letting us know or even giving us a choice not in the end of our program to have us get so far just to turn us around and make us feel like were not worth being a nurse weve literally rerouted our whole entire life for this . Its not fair and they know that . Its definitely a scam please look into all the complaints it all lays together PLEASE HELP US.

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to contact my schools ************************ multiple times about reducing the amount of money I owe for this semester in school. Last semester they took away a ***** I was receiving stating its no longer offered and expected me to pay more than $18,000 extra after taking it away. Only after I raised concerns about a scam did they take the money off of my account. They promised to take the money off of my account again this semester, but I have received no further communication from them, and they will not answer the phone when I call to get them resolved. I have email proof stating they will be taking the money off, but they are refusing to honor this.

  Business Response

  Date: 01/20/2023

  To whom this may concern,
  

  Thank you for making Herzing University aware of the complaint and giving us an opportunity to respond to *******************. Her concerns have been reviewed and investigated. ************ started with Herzing University in the Bachelor of Science in Nursing program in January 2022 (spring semester).
  

  On August 31, 2022, prior to the start of the fall 2022 semester, a financial aid advisor from Herzing University contacted ************ to let her know that she had been incorrectly awarded a scholarship at 45% and that moving forward it would be a 10% award. ************ responded that same day indicating she would not be able to afford the tuition increase and asked for clarification. On September 1, 2022, the same Herzing University financial aid advisor responded to ************** email to let her know Herzing would not adjust the amount  awarded in the first two semesters (spring 2022 and summer 2022 at 45%), but that going forward 10%would be the awarded amount. Several additional loan options and funding sources were presented to ************ at this time to cover the benefit gap,including a resource guide. The error was clearly communicated to ************ via email (Appendix A).
  

  On September 9, 2022, the Herzing University financial aid advisor responded to an email from ************ discussing different options and payment plans for both the fall 2022 and spring 2023 semesters. ************ also signed a payment plan. Additional communication occurred with ************ on September 27, 2022 and October 14, 2022 regarding both her fall 2022 and spring 2023 payment plans.
  

  On January 9, 2022, Herzing University financial aid advisor communicated program projection costs for the spring 2023 semester.  At this time, the financial aid advisor offered to schedule some time to discuss the cots with ************. On the same day,January 9th, ************ spoke with the financial aid advisor to discuss funding for the spring 2023 semester.
  

  Herzing University will continue to work with ************ to discuss funding options for her program. Should she have any questions, she can continue to reach out to her financial aid advisor or email ****************************
  Should ************ have additional questions regarding her concerns, please do not hesitate to contact me.
  

  Sincerely,
  

   

  
  ***************************** (SEB)
  Chief *********************************************

• Initial Complaint

  Date:09/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I withdrew from classes before I was even half way through the classes and they are still charging me for the whole class. I want the money for the classes I withdrew from refunded. I should only be charged for ONE class!

  Business Response

  Date: 10/10/2022

  To whom this may concern,

  
  Thank you for making Herzing University aware of the complaint and giving us an opportunity to respond to ***************************. Her concerns have been reviewed and investigated.

  
  ******************** started in the Associate of Applied Science in Nursing program on January 10, 2022 and withdrew from the program on March 25,2022. ******************** was made aware and signed a withdrawal form when she withdrew that explained that her financial aid might be affected as well as Herzings policy for charges for courses taken. The balance owed on Ms.********* account was accurate and in line with Herzing Universitys withdrawal policy. Given extenuating circumstances around Ms. ********* withdrawal from the University, however, her remaining balance has been cleared. ******************** has a zero balance on her account and a ledger card is available should it be requested.

  
  Should ******************** have additional questions regarding her concerns, please do not hesitate to contact me.
  

  Sincerely,
  
  ***************************** (SEB)
  Chief *********************************************

  Customer Answer

  Date: 10/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:09/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ?The cost of attendance at Herzing Universitys Practical Nursing Program. Above is part of the complaint filed with the ********** of ********* to investigate fraudulent misrepresentation. Start Date: 09/08/2021 *Semesters: 3 Total Semester Credit Hours: 38 *Graduation Date: 08/30/2022 Please accept my enrollment in the program indicated above. A non-refundable $50.00 Enrollment Fee is due on the date of enrollment. A$440.00 Learner Resource Fee will be charged for each semester attended. This fee includes and supports the use of university equipment, eBooks (or the use of textbooks when eBooks are not available), the learning management system (LMS), library and other learning resources, and academic and technical support services. The fee will be reduced to $125.00 for each semester if opting out of materials and textbooks. For the complete Materials and Textbook opt Out Policy, please see the University catalog. At the present time there is a $175.00 per-semester program fee associated with this program of study. The present full-time tuition rate is $490.00 per credit at the time of this agreement. The total program cost as of this date would be approximately $20,465.00 *. Charges can vary from semester to semester depending on the number of credits taken. Tuition and fees are due for each semester on or before the first day of the semester unless other arrangements have been agreed upon. These fees may have increased.

  Business Response

  Date: 10/25/2022

  Herzing takes seriously any complaint submitted by one of its students and wants every student to succeed. At the same time, Herzing must maintain academic integrity by consistently applying academic standards as an integral part of its responsibilities under its accreditation requirements and state licensing obligations.
  
  On September 16, 2022, Herzing sent a communication to Ms. *********** offering resolution to her concerns at no additional charge. She is repeating the course and has been provided with resources to support her learning. Ms. *********** has retained legal counsel who has been in communication with Herzing University legal counsel to resolve her concerns moving forward.

• Initial Complaint

  Date:08/19/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2008 I was looking to go to school so I could make more than minimum wage. Herzing pressured me to signing documents when I wasn't sure what field I wanted to study. They told me it didn't matter & I could just change majors later &their career department will help get a great paying job after graduation. I was only supposed to have about *****k in **** from the start. I started business management but wasn't happy with it so I changed to computer science but they didn't mention extra costs. After some classes in computer science, I was finding myself not doing well. I tried to get help to be able to continue but the teacher would not help explain anything to me so I could understand. Unfortunately, it just became too confusing for me to do well in computer science. Since I wasn't doing well and not getting help, I talked to Herzing about the graphic design ************ concerns about finding a job in that field but they again ensured me they would find me a great paying job after graduation before I had to start paying back any of my loans & that I would have no problems after graduation to pay the loan off. So I changed to graphic design. Again, they didn't mention the extra costs or even of any supplies needed, like a digital slr camera for the photography course. So I ended up being completely unprepared for some classes. When you are in classes online, you teach yourself. After I graduated in 2012 (4 years of school and 100k in ****!) I went to the career counselors and all they did was pull jobs off indeed and send them to me. They had no other job opportunities and all of the ones they were sending me were not for much money. I had a family to support and cannot take care of them and pay back 100k in **** while only making $14 an hour when Herzing told me I would be making 50k. They lie to get your *********** have large amount of **** that you will never be able to pay off. You end up making the same amount of money as you did before your education! SCAM!

  Business Response

  Date: 09/15/2022

  To whom this may concern, 

  
  Thank you for making Herzing University aware of the complaint and giving us an opportunity to respond to ****************************************. ************** first enrolled at Herzing University in *********************************************************************** September 2009, she transferred to the Associate of Science in Computer Science program, in April 2010 she transferred to the Associate of Science in ************** program, and in September 2010 she transferred to the Bachelor of Science in ************** (****) program. ************** graduated from the **** program on April 25, 2012. 

  
  Following graduation in April 2012, we reached out to ************** multiple times regarding job employment assistance. Below is a breakdown of the communication with communication received from the student in italics.  A copy of the records is enclosed with this submission (Appendix A).  While we do provide employment assistance, Herzing University does not guarantee employment. As a Herzing graduate, ************** is always invited to reach back for career support at ******************************************.  

    April 25, 2012Graduation
    April 26, 2012Alumni Association Email
    May 12, 2012Graduate Communication Email Job Assistance provided from Herzing requested copies of resume to assist in job searches and upload to Herzing Career Connect 
    May 21, 2012Herzing sent congratulations graduate card
    May 30, 2012Graduate Communication  Email Job Assistance provided from Herzing requested copies of resume to assist in job searches and upload to Herzing Career Connect
    June 6, 2012 Graduate Communication  Email Job Assistance provided from Herzing requested copies of resume to assist in job searches and upload to Herzing Career Connect
    June 25, 2012Graduate Communication  Email Job Assistance, upload resume to the Herzing Career Connect site. 
    June 29, 2012Sent job leads
    July 6, 2012 Graduate Communication Email Asked how job search was going, resume assistance
    July 12, 2012 Graduate Communication Email  Job Assistance related to Target Project to upload resume and cover letter on graduate behalf
    July 18, 2012 Graduate Communication Email Job Assistance related to Target Project to upload resume and cover letter on graduate behalf
    July 23, 2012 Graduate Communication Email Request to review cover letter to build potential job list
    July 31, 2012Sent job leads
    August 7, 2012 Left voice message regarding job leads 
    August 15, 2012 Sent job leads from Indeed.com
    August 17, 2012 Follow-up email regarding Target Project
    August 23, 2012 Sent job leads from Indeed.com
    August 30, 2012 Follow-up communication on job leads
    September 4, 2012 Follow-up communication on job leads
    September 14, 2012 Follow-up communication on job leads
    September 18, 2012 Sent job leads
    September 21, 2012 Sent follow-up on job leads
    September 28, 2012 Sent job leads
    October 3, ************************************************ job research assistance, ability to utilize Herzing Career Connect
    October 11, 2012 Sent job leads
    October 12, 2012 Sent information about Herzing Career Connect
    October 16, 2012 Graduate Communication Email - ability to utilize Herzing Career Connect
    October 18, 2012 Sent follow-up on job leads
    October 30, ************************************************ job research assistance
    October 31, ********************************************************************************************************************** contact. Student was told Herzing grad job assistance is a phone call away. 
    November 2, 2012 Called graduate to congratulate on job and sent employment update form (no answer)
    November 5, 2012 Called graduate to congratulate on job and sent employment update form (no answer left voicemail)
    November 5, 2012 Emails graduate congratulations
    July 16, ************************************************* receiving job assistance. She is employed as a graphic designer, but the position is temporary. Student was going to sent resume and cover letter.
    July 17, 2013 Student sent resume and cover letter 
    October 2, 2013 Student called; conversation related to assistance with a job search. Cover letter and resume were reviewed feedback provided. Additionally, job opportunities were sent, along with a guide to help search for job opportunities.  
    May 12, 2014 Out reach to graduate to provide and provided job lead information.

  During her time at Herzing, ************** signed new an enrollment agreement and her financial aid was evaluated each time she switched programs. Upon graduation, ************** received Financial Aid Counseling (April 29, 2012 Appendix A, page 3). While at Herzing, she borrowed up to her aggregate maximum federal student load undergraduate limit of $57,500, and she elected to borrow more than what was needed to cover tuition and fees, receiving over $25,000 in stipends. Following graduation,Herzing Universitys Alumni Support Specialist continued to ************** to discuss her student loans and provide support; more than 80 phone calls or emails (see Appendix A).

  
  Should ************* have any questions, she can reach out to ************************ Services, a free service offered by Herzing University. The toll-free phone number is ****************************** or via email at *************************************** Additionally, as outlined above, if ************** would like to contact Herzing University for career support, the teams email is ******************************************. 

  
  Should ************** have additional questions regarding her concerns, please do not hesitate to contact me.

  
  Sincerely,
  
  ***************************** (SEB)
  Chief *****************************************
  
  
  

  
  

  Customer Answer

  Date: 09/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  All they are showing is career services sending me things from Indeed. I can and did look on indeed myself. ****** services didn't do anything to help me. 
  

  On the appendix supplied it states all career services did was connect me with the indeed job board and try to set me up with an account with Indeed. Also, they just sent me job postings from Indeed. Someone right out of high schhol can and knows to look on Indeed so how is this a help? Also, I already made a resume in one of my classes and then career services tried to have me make a new one.

   I already had an indeed account and was looking for jobs off there myself. I went to career services because I was told they could help me and provide me with much more than just things off Indeed. This is not the case!

  I got my own job off my own connection through LinkedIn and called Herzing to tell them I no longer wanted their career assistance since it wasn't helping me and all they were doing was things I could do myself. ****** services has nothing other than stuff off indeed and nothing they sent me was for the amount of money they told me I would be making after graduation.  This is not career services when I can go on indeed myself and they did not provide me with jobs in my field which they claimed there were tons in my area starting at $50k a year. 

  After I graduated, I was only able to get jobs that paid $13-14 an hour - way below 50K a year! That is what I was already making without college. Herzing told me that after I graduated, they would be able to help me get a job with pay of $50k or better due to the degree I was getting so I could easily pay back my debt. This was not case and there are no jobs like that in my area and I cannot easily pay back my debt. I would need to move, and no one told me that after I graduated, I would need to relocate in order to get a job that paid at least $50k. Herzing lies and embellishes the truth and what they can provide students with just to get them to sign the papers and get their money. I told them several times of my concerns and that I didn't want a large debt I couldn't pay back after graduation especially since I was a working mom trying to take care of my family. They should relieve me of my debt for their lies as I would have never even enrolled if I knew I would be making the same amount of money after graduation. The whole point of going to school is to make more money so I could have less debt and all Herzing did was give me more debt. $80k in debt is a lot for a degree that a lot of people are just learning off ******** Wish I had done that. They really need to change their admissions and be sure they are explaining things to people 100% instead of just pushing to get that paperwork signed. 

  Bottom line - when I signed up for college, I was assured I would be making more than I was when I started and I actually came out having to start at the bottom again, less than what I was already making. 

  
  Regards,
  
  *************************