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Business Profile

Commercial Products Distributors

Western Building Products, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Products Distributors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/17/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We remodeled our house in 2023. Our contractor ordered solid core doors from Western, and the doors received were damaged. Western continued to replace the doors with MORE damaged doors. They sent out their repair man who guaranteed that we would not be able to tell where he repaired damaged areas; this was completely false. They sent new doors, that were again damaged. We have sent photo proof of the damaged corners to multiple doors, stripped screws to the point that one door fell off the hinge, and what appears to be spackle on a door that will not come off. Western is now refusing to replace the doors saying they weren't damaged. I have photo proof of these doors, some still in packaging, of the damage. Further, they sent doors that have already been patched, and I have photo proof of those as well (again, some still in packaging). This is completely unacceptable and intolerable.

    Customer Answer

    Date: 01/23/2025

    The were delivered damaged from day one, so i have no idea about a warranty.  The repair man was here during the summer. I don't want them repaired, I want them replaced. I paid for brand new doors, not repaired doors. Especially since you can see exactly where they repair the doors. I want brand new doors like I paid for.

    Business Response

    Date: 02/10/2025

    Hello BBB,

    Thank you for bringing this to our attention.  We will review this matter with our direct customer and the builder in this matter.  We have been to this site many times and the last visit has record of jobsite modifications to our product which would eliminate the possibility of the damage happening at our facility based on the how the doors were modified.  We will review this with our customer and get updated on the current status of the job.

    In addition, please remove *** ******** from your contact list.  Please change this to **** ***, *******************************************************

     

    ****

    Customer Answer

    Date: 02/11/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I would like to know what "job site modifications" are being refereneced. Western was on-site once. Not multiple times. They performed "repairs" that we were promised would not be noticeable.  Repairs were made and they were extremely noticeable. We paid for brand new doors, not repaired doors. Further, the last doors that were sent are still in the box they were sent to us in. They were never installed because they came damaged, in the original shipping box, of which I have photos that I have submitted. We've had a door fall off the hinge due to stripped s**** holes, and yes my husband put a new s**** in to hold it up. There have not been any modifications made that have damaged the corners of multiple doors. Again photos submitted. I was contacted this morning and told someone would be in contact to come out to look at our doors. They have not scheduled a time yet. I look forward to showing them how poor their unaltered product is in person.  Hopefully they will schedule a time to come soon.

    Regards,

    ****** ******

Western Building Products, Inc. is NOT a BBB Accredited Business.

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