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Business Profile

Contact Lenses

Herslof Opticians

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Contact Lenses.

Reviews

This profile includes reviews for Herslof Opticians's headquarters and its corporate-owned locations. To view all corporate locations, see

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Herslof Opticians has 28 locations, listed below.

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    Customer Review Ratings

    1.67

    Average of 6 Customer Reviews

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    Review Details

    • Christopher W

      Date: 03/27/2025

      If you want the least convenient place this is it. If you would like to speak to someone during business hours or enter the facility, then this is NOT your place.

    • michael s

      Date: 02/04/2025

      went to herslofs on 3631 west Oklahoma on 2-4-2025 brother in law broke his glasses that morning we were leaving the hospital after having part of his foot amputated Michelle looked at the glasses and said he need new frames their the only pair he has then she said maybe she could fix them she came back and said she fixed them but we thought we would buy another pair just in case she looked up his last test and called the insurance and told us how much it would be the lady went beyond being the best employee a optical store could have what a wonderful caring person you lucky to have a employee like this thank you Hersolf for having a great employee will recommend this store

    • Layna W

      Date: 12/11/2024

      Unprofessional. Rude. Terrible customer service. Staff was sitting at the front desk dropping f-bombs and talking bad about customers like I wasn’t even there. This place should be shut down.

    • Sara F

      Date: 10/22/2024

      Very unprofessional, two Hispanic women with glasses. Did not want to help answer any questions and ignored my 7 year old daughter and myself when we asked any questions.

    • Kim P

      Date: 02/07/2024

      I have detailed dates, names, times of phone calls, etc. But until I'm questioned further, I'll be using approximate dates/ times.It started as an eye exam and puchase of new glasses and frames at herlof opticians located at ** ** **** **, ******************. My exam was early October, October 11 I believe. At that the lady who works there asked if I was interested in contact lenses. I said, I want to give it a try. I also explained to her that I had lasik surgery about 25 years prior, so wearing contacts after that amount of time would be like the first ever and that it'll take a while to get used to. Fastforward, I completed the additional tests and paid the additional $ for the contact lenses. When all was said and done, I paid all services in full. The lady said my glasses AND contacts would be in 3-4 weeks. Cool. I believe it was late Oct or early November when I received a message saying my glasses arrived. Great! It was a matter of days that I picked them up and had she tweaked them a bit to fit better. So far, so good. Until early January the lady called to tell me that they FINALLY arrived. Within a couple of days, I went to pick them up. I thought she might ask me to put them in to see how they felt, but instead she handed me 2 small packages that each contained 1 lens. I asked about a trial size solution or lens holder. She reluctantly gave me a promo pack, but saidthey were only meant for new customers. Wth! Anyhow as my credit card was being processed, she again stated she couldn't believe how long it took the manufacture to get them there. It didn't bother me until she stated that the entire process isn't supposed to last more than 90 days. I think the 90 day period would've been the third week of January. I explained to the lady that I was just starting a new job and I needed more time for the trial. At this point I have made 4 phone calls and left messages so we can come to a resolution. I want my $ back. I asked for a longer trial, no response.

    • Tanya R

      Date: 03/23/2023

      Employee was very rude from the start. Yelling claiming not their policy not their policy. Yet can't show proof and refused let me talk to manager. If your going to have a nasty attitude and don't know how to properly talk to people you shouldn't be at any customer service job. I feel bad for other employees that had have to tolerate that person's behavior and horrible attitude.

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