Complaints
Customer Complaints Summary
- 14 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In November 2023 ********* ******* (my son-in-law) returned his R10 headphones to **** with a check for $9. The headphones were under warranty and the Company requires that amount to fullfill the warranty. The check was cashed. He is an inmate at the ************************* in ******************** and he asked me to contact them. I called at least 5 times and left messages each time. None of the calls were returned. On July 20 2024 I sent them a letter from Mr. ******* which contained all the required information which allowed them to send the replacement headphones. I received an email from them asking for his address, name and the type of headphones. This was all provided in the original letter. They said they were sorry and once they received the info they would send the replacement. I sent the info to them on 2 occasions since then and he still has not gotten the replacement. The person who said he would send them upon receiving the info was **** ******** at ****. I have all the supporting documentation.
Business Response
Date: 08/26/2024
Hi,
I am sorry about the issue and I am sorry to make you provide information again, but I don't see his address on file. Please send me his name, inmate number and shipping address and I will send him a replacement R10. My apologies.
Customer Answer
Date: 08/26/2024
re ************E I have been asked to provide a the product, the name and address to **** *** and there is no place I can put it on the response form that was emailed to me. Here it is R 10 headphones ********* ******* ****** ******** Correctional Facility ******************************************Business Response
Date: 09/30/2024
Thank you for providing his information. I have processed a replacement R10 for him that will ship out in the next day or two.Customer Answer
Date: 10/07/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ********Initial Complaint
Date:01/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing because I&#**;m about to file a complaint on **** because they refuse to answer any of my letters or give me a price on what I would have to send them to get the other headphones. I&#**;ve already sent them $20.00 plus I&#**;ve paid for the headphones that I had repaired the CL-20, now how much do I owe to get the **10? or if I can&#**;t get them send my money back and I&#**;ll order them from somewhere else.Business Response
Date: 01/31/2023
Hi and sorry for the issues. I show you have an $11 credit on your account. An R10 is ***** after adding ** sales tax so if you subtract your credit your would need to send us $20.79 to receive an R10. ThanksInitial Complaint
Date:12/18/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a pair of **** Titanium ktxpro1 headphones some years ago. I put them aside and opened the package a month ago, when my daughter needed headphones. She used them for less than 24 hours before the pads deteriorated. I contacted ****, who agreed to replace the pads for free. After more than 10 back and forth eMails over a month, I received 2 pads, different types/sizes, not of any apparent quality, with zero labeling. I'm guessing that it's some **** employee's idea of a sense of humor. I'm now requesting a replacement set of the headphones; I have offered to return the ones I have with the original packaging.Business Response
Date: 12/19/2022
Hi *******,
Sorry for all the trouble. I have processed a replacement KTXPro1 headphones for you. It will ship out this week.
Thanksw
Customer Answer
Date: 12/19/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Assuming they actually follow through, that is.
Regards,
*****************************
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