Complaints

This profile includes complaints for We Energies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

We Energies has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  We Energies

  231 W Michigan St Milwaukee, WI 53203-2918

  
• 

  We Energies

  700 W Sunset Rd Port Washington, WI 53074-2150

  
• 

  We Energies

  W140N9100 Lilly Rd Menomonee Falls, WI 53051-2347

  
• 

  We Energies

  4801 E Elm Rd Oak Creek, WI 53154

  
• 

  We Energies

  1830 S West Ave Waukesha, WI 53189-7468

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved due to landlord for 10 yrs would not allow me to renew my lease, financially struggling for past 5 years, last few have been even harder/ I did pay WE energies I was on a Budget I believe aprox $185 a mo, I did fine until other financial harship, I spoke to customer service several times, and explained was put on payment plan 2023 , and due to miss payment ( which I called to resolve and thought it was. I shortly found out which years ago I should of been told about Lift program I went on it for about 1yr but due to landlord not renewing lease I had to move in with my parents. Now I receive a bill which was never explained, and I was lied to, they never cancelled out payment plan this whole time, I never got bills or notifications that I owed until I moved out the end of February. Which I call Lift and closed the account. I did call when I received the bill WE Energies customer service line and spoke to credit department to see if they could do anything, they want me make a down payment of $530.00 ( I told them I could not do this) they told me to call energy assistance and I did (had to set an appointment,) was advised wrongly again energy assistance only help people who currently have an active account , will not help with closed bills. I called customer service back, I am asking if there would anything resolve this can we work something out, they would not and was told to pay what I can , and 2 mos it will go to collections. I feel there is something they can do, I don't think bill would of increased so much if I was notified even before me going on Lyft program , I am in hardship situation , and it seems now I no longer live at the address I did for 10 yrs/ everyone wants to collect some kind of $$ never got notice of these extra bills until I moved (medical , and some other issues with bills I am trying to fix.) so to get another bill of $1300 I just feel defeated, I just feel I shouldn't pay anything if it was from 2yrs ago and got no notifications.

  

  Business Response

  Date: 05/19/2025

  The customer was billed for gas and ********************** service at the property in question from September 2022 through February 28th,2025, during which time monthly bill statements were issued online per her request (Paper-Free Billing). This customer was enrolled in our LIFT program in April 2024 and regularly opened monthly email notifications which contained her statement, account balance, and necessary payment amount to remain enrolled in the LIFT program. For those who qualify, the LIFT program is designed to be a 12 month program. This customer made the necessary monthly payments from her enrollment date; however, due to closing the account prior to the 12th month, her remaining arrears balance will not be covered under the LIFT program. If the customer were to resume service at another location, the remaining balance would be transferred to her new account and her eligibility to return to the LIFT program will be reviewed at that time. In the meantime, we encourage the customer to contact us at ************** to discuss payment arrangement options to prevent the balance from being turned over to a Collection Agency. 

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have contacted WE Energies twice and I dont prefer a 3rd time I was sent to energy assistance because the only 1 payment plan that was given would not work with my financial hardship. I asked for more options and they would not give me any other option. Its also not my fault I had to end LIFT program a month early my landlord after 10 years would not renew my lease.  Its unfortunate I guess I pay what I can for next two months and then it will go to collections. I dont appreciate the run around and being advised so wrongly from the beginning of this account ! I was brushed aside even community advocates stated I was waited a whole week to talk to them in hope to resolving and representative stated WEEnergies representatives like to pass the buck to us they cant help me now but when I move and reopen an

  account some day I will get help.
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We Energiess is starting to falsify the reasons for power outage for trees along power lines on the south side of zedler in ****** wi.During a recent power outage they reported wind damage however the reason is they are not doing the tree trimming required by law across the entire ******* is impossible for one person to address because the entire neighborhood needs The resolution is to spend the 10s of thousands of dollars unfortunately required to trim the entire street.There are multiple power outages every year because of this ********** a consumer of this energy service I need the company to rectify this problem.

  

  Business Response

  Date: 05/19/2025

  We understand power outages can be frustrating and apologize for any inconvenience. In an effort to resolve these concerns, we have contacted the customer to clarify the specific area(s) in need of forestry work referenced in his inquiry. After further review with forestry and engineering staff, it has been determined there is currently a project for this area to place the lines underground in an effort to enhance service reliability. The project is currently in its design phase with an anticipated start date of June 2026 and a tentative completion date of December 2026. Forestry crews have visited the area in recent months and determined the trees in question are located on private property and most are outside our trimming clearance. Maintenance and/or removal of dying trees are the responsibility of the homeowner. By moving the service underground, we anticipate having less frequent power outages upon the arrival of inclement weather. 

  Customer Answer

  Date: 05/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I just walked the distance and there are 100+ trees within 10 feet. Next year is too long without a commitment to next year
  
  Regards,
  
  **** Daily

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 11, 2025 request pay agreement requiring down payment of $866.00 no later than April 18, 2025. This email included the below payment arrangement summary clearly stating the first of the installment payments would be due on the June 2025 bill.April 17, 2025 Received email confirming pay agreement and RE-CONFIRMING the first of the installment payments would be due on the June 2025 bill.Thursday, May 8, 2025 May bill first installment payment of $112.21 added to May bill incorrectly Friday, May 9, 2025 called customer service at 7:46 pm CST spoke with **** **** advised and acknowledged the error and advised that the credit department would be able to assist. He noted they were not available but advised that I should call Monday (May 12) and that he would add notes to the account Monday, May 12, 2025 called the credit department at 7:32 am and spoke with Rocky Rocky not only did not address my concerns, he did not seem to understand the issue after multiple attempts expressing my issue. To protect my consumer rights, I repeatedly confirmed we were on a recorded line and asked him to confirm the following:1.That my pay agreement was valid 2.That the correspondence indicated the first payment installment is to begin June 2025 3.That an error was made by either WE-Energies staff or their automated system either/both of which should be honored I then requested to speak to a supervisor Monday, May 12, 2025 received a callback from a supervisor, ***, in the credit department *** confirmed 1.WE-Energies had no access to what the automated system sent (after I questioned the multiple emails I have received confirming the first due date for my installment payment)2.That the charges on the May 2025 would not be removed to honor the written agreement in his words the May bill could be paid as late as June 5, 2025 so it can include the June installmentI vehemently request correspondence and phone calls be reviewed

  

  Business Response

  Date: 05/12/2025

  This customer established a Deferred Payment Arrangement (***) with us online via our self-service channel on April 11th, 2025. The *** required the customer to pay a down payment of $866 by April 16th,2025 with the remaining balance to be divided into 18 monthly installments of $112.21 in addition to her current charges. The customer made the down payment on April 14th, 2025, which activated the ***. The customer was sent an email on April 17th, 2025 confirming the activation of the ***.Please note, the email indicates the month payment would be due, rather than the month the bill is issued. Historically, this customers bills are issued around the 7th of each month and has the potential for the due date to roll over to the beginning of the following month. The customers May Bill ********* was issued on May 7th, 2025 for the first installment of $112.21 plus the charges for the recent bill cycle. In order to keep the *** active, the customer will need to pay $482.88 by June 5th, ************************************************************ concerns, we would encourage her to contact us at ************** where Customer Consultants are available 24 hours/day, 7 days/week. 

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Per the document We Energies, themselves, uploaded to this claim, the bill was printed in May and due in May. Any error or oversight on their end should be honored per the agreement provided to me on two separate occasions. I have filed a formal claim with the ************************* who is currently looking into this on my behalf.
  
  Regards,
  
  *** ******

  

  Business Response

  Date: 05/13/2025

  It is standard practice for a Deferred Payment Arrangement to begin with the next bill statement once a down payment has been made. As previously stated, the months shown in the table provided by the customer is the month in which the installment is due. The customer has since filed a complaint with the ************************* of Wisconsin, who will ensure we are operating within regulatory guidelines. 

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  For the final time - the payment applied to the May 2025 bill is due in MAY
  
  Regards,
  
  *** ******

• Initial Complaint

  Date:05/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent an email stating I would be getting $30 applied to my bill. When I contacted customer service this month for it to be applied the person wouldn't.

  

  Business Response

  Date: 05/12/2025

  The customers ********************** service was disconnected due to non-payment on 09/05/2024. Upon payment being submitted and service restored,the customers account was assessed a $31 reconnection fee. We have reviewed the customers account and verified the fee was accurately and appropriately assessed,and will not be waived. The customers current balance is due by 05/12/2025.   

• Initial Complaint

  Date:05/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I touched upon this in a review, but it needs to be a proper complaint. We Energies has a medical certification form to exempt power disconnection in the event of medical circumstance. They do not, however, make it easily accessible. The only way you can get it is through fax or snail mail. In my situation, I was having a life-threatening medical emergency. ***** mail would not have reached me in time. However, their attempts to fax the form to my doctor were failing. I requested multiple times for a reasonable alternative, and was repeatedly denied. A supervisor literally told me it wasnt their fault that the fax wasnt working. Well, cool, it wasnt my fault that they havent received the check I mailed them two weeks earlier, and yet I still had to deal with the problem.This is part of a systemic issue with this company. They have no compassion for their customers. The only time they care is when they make the evening news for a customer dying due to their ********************** being disconnected. And then its all, Oh, if only this person had contacted us! We wouldve helped them! What a load of crock. We are nothing but pay-pigs to them, and when one of us starts to struggle, we are left to the *********. That medical certification form should be available for quick and easy access during emergencies, since We Energies has clearly shown that they dont care to make an effort when the fax/mail options arent accessible. They should have the form available on their webpage for downloading, at the very least.

  

  Business Response

  Date: 05/12/2025

  The customers ********************** service was disconnected due to non-payment on 05/06/2025. Please note, we have not received payment from this customer since 08/05/2024. Additionally, the customer, who has received disconnection notices in the past, has never mentioned any medical need in the home prior to this instance. Notice of the impending disconnection was issued via multiple channels including her monthly billing statement and an outbound phone call.

  
  Upon service being disconnected, the customer informed us of her medical needs in the home. In order to verify the medical need, standard procedure is to fax a medical form to the customers doctor/physician to be completed with information surrounding the medical concern. According to our records we faxed this medical form to the customers general medical ******************** twice on 05/06/2025. The customer was made aware it would be helpful to issue the fax directly to a doctor/physicians office for expedited completion. The customer advised she did not have a specific doctor to send it to. We have since faxed the medical form to three additional numbers provided by the customer. To date, we have not received a completed medical form from the customers doctor/physician. We would encourage her to contact us at ************** to discuss reconnection and deferred payment arrangement options. 

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This response in no way addresses the concern I complained about. To reiterate, my complaint was that the medical certification form, which is needed in the event of an emergency, is not accessible when A) during an emergency, when there is no time to waste, a letter will not reach the recipient in time, and B) attempts to fax the form are not working.
  
  
  We Energys response to this corner was to first note that I owe them money - which I at no point disputed - and then to imply that my complaint is invalid on the grounds that the last time I had a disconnection, I didnt mention a medical need.  That is correct - because the last time I was disconnected, I wasnt HAVING a medical need. And even if I had been, I hadnt known about the medical form, so would not have referenced it.  So basically, their response to my valid concern regarding accessibility of necessary medical forms is, But MONEY! and Die mad about it.
  
  
  This goes right back to the additional observation regarding the lack of compassion that We Energies displays in customers seeking emergency assistance, particularly in regards to the medical exemption form. That is something that needs to be readily accessible when snail mail and faxing is not proving viable to be a viable solution. The fact that We Energys response didnt even address that accessibility concern indicates to me that they dont want to make that form accessible, likely because people who need it will try to use it. Cant have that, now, can we?
  
  
  At the end of the day, We Energies is a monopoly. We have no choice of who else to work with. They therefore have the utmost responsibility to be responsive to these urgent situations. This response, and the responses Ive seen them make to other customers who have filed complaints, shows that they do not take that responsibility seriously.
  
  Regards,
  
  **** *****

  

  Business Response

  Date: 05/13/2025

  As previously stated, the medical form is readily available to be sent directly to a customers doctor/physician. The customer has been advised the process would be expedited with a specific fax number to the doctor responsible for her care. The customer has since filed a complaint with the ************************* of Wisconsin, who will ensure we are adhering to regulatory guidelines. 

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As previously stated, the medical form is NOT readily available. As I have repeatedly told them, the faxes they were sending were not being received. My doctors were looking for them. They were waiting for them. The staff had been alerted to keep an eye out for them. The fax numbers the form was  sent to were numbers given to me directly from the doctors. These were not numbers that I pulled off a website somewhere. I was specifically told to provide those exact fax numbers to the utility so that they could be received at the correct location. So it doesnt matter what name was on the form, or how many times a form was sent, it was still not being received. I dont know how many times I have to say this: the complaint that Im trying to get resolved is that in the event that faxes arent being received and mail takes too long, there needs to be a reasonable alternative to get these forms to customers. Put the form on the ********************** website so that it can be downloaded so that people with emergencies can access it, or provide some other reasonable alternative.

  
  Regards,
  **** *****

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was living in ********** at the time. We had a condo, one of 16 at ****************************. We lived there for about six years. We energy provided gas to our unit as also to all the units. On October 21 2024 there was a large fire in the whole condo complex. All 16 units were declared as unlivable. All electric and all gas was turned off that day Since that day I have received several bills from We energy even though the meters have been turned off since October 21. I have called then and said no one is living in the building. So I would like to be reimbursed whatever they have charged me since the building was declared unlivable

  

  Business Response

  Date: 04/08/2025

  We have reviewed the scenario and determined the customers gas meter was locked the night the fire occurred. We have made the necessary billing adjustments and reached out to the customer via phone to advise the adjustments have been completed. The customer is encouraged to contact us to provide a mailing address for his refund check. 

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We Energies is charging me $700 a month in electricity and their meter is reading that we are pushing 140 KW a day even though we're gone 12 hours of that day and they are unwilling to budge and unwilling to say that their equipment is faulty I have followed all of their advice I have hired an electrician and they have still told me that their equipment is not faulty and they will not be setting up a service appointment and they will not be sending anybody out to help me and that I can file for energy assistance that I don't qualify for because I make too much money and all I'm asking for is someone to come figure out why I'm paying $700 a month in just electricity not even gas nobody in the world could afford that it's outrageous and they are unwilling to budge and they're going to turn my energy off which is ridiculous because I just want to live my life and they are unwilling to work with me on any level I need help to get some kind of relief or how can I can get my meter looked at because 140 kilowatts a day is so much and it's just two people that live in a house with new windows no space heaters and brand new drywall in the basement to plug up all the holes so everything is upgraded and new there's no reason and nobody wants to listen or help

  

  Business Response

  Date: 04/08/2025

  A meter test was conducted on 04/04/2025.  The meter tested within the limits allowed and it was determined that the customer was using 7 5 Amps on arrival.  The field technician was able to speak to the customer regarding their usage and advised that the increased usage may be a result of the aging furnace and central air conditioner unit. The customer was also shown how to complete a breaker test to help determine where the higher usage may be coming from. 

  Customer Answer

  Date: 04/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****
  

• Initial Complaint

  Date:03/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last 2 months we energies has been taking 2 payments instead of 1 for auto payments and each transaction is the same price. They refuse to give me straight answers. We energies is taking money out of my account thats unauthorized, and over billing me. Please return my extra auto payments you took out of my account. my bill didnt go from below 200 to this 600 a month i have all new appliances and everything checks out here.

  

  Business Response

  Date: 04/11/2025

  As we advised this customer when he contacted us on March 1st to discuss this concern, we have record of only one payment posting each month. We would encourage him to contact his bank to determine why two payments are listed on his bank account statement. If two payments were indeed withdrawn and sent to We Energies, we would need the transaction information from the bank to determine where the duplicate payment(s) posted, and would ask that he contact us with that information once obtained.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed a claim with the claims department of We-Energies on December 5, 2024 and I have a claim number GL 20411-9002 and I have been calling repeatedly since then and today is March 25, 2025 and I can never reach anyone or get any answers or get my claim to be ********** of and satisfied and I just spent many hours this morning calling every ***** that I possibly could try to get a hold of through We-Energies resolve the issue and either I get cut off I get sent to another number to another number to another person to call somebody else to Never get anything resolved so I would like to file my complaint due to a bad meter that cost me a service charge to have business come see what was wrong with my furnace when actually the meter was not allowing gas to get through for an unknown reason, but I understand it was due to a meter that they did not fix properly and therefore I want a refund of my unnecessary expense. Originally the claims department did require information from my tenant that lives in my property and he is going around in circles trying to get a requested copy thats associated with his utility bill once again leaving us so that we cannot do anything cant get a hold of anyone and four months of trying to resolve this is unacceptable..

  

  Business Response

  Date: 03/25/2025

  The Claims Analyst has been in contact with Ms. ****** on several occasions, most recently as of today, 3/25/25, to inform her that her request for reimbursement has been approved and will be processed immediately.  Ms. ****** is satisfied with the outcome. 

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 3rd 2024, a tree branch had fallen and snagged the power line to my house causing unstable power. My wife shut the power off and called We Energies and a local electrician. A bandaid was done with the mast (local electrician) and the power line restrung by We Energies. Over the course of the next 12 days our power was unreliable and began to lose appliances, the garage door, light bulbs and both furnaces. My wife and I figured it had to do with the bandaid though when the electrician returned checked the power and stated this was a We Energies issue as the power coming into the house was not only fluctuating but exceeding 135 volts inside the house. I called We Energies and explained what was going on and they did send out a crew. The lead from We Energies explained the power line and connectors were bad and shouldnt been reused. My wife and I had attempted to call We Energies to file a claim but were dismissed every time. We even emailed and were given a phone response of Well look into it. Never heard anything else from it. Over $5,000 worth of damages from this not to mention with the colder temps at the time my young children getting sick. I have logs of phone calls, emails, and receipts from the whole situation and be more than willing to provide them to the courts and We Energies.

  

  Business Response

  Date: 03/25/2025

  The Claims Analyst attempted to contact Ms. ****** to provide an update to her claim, however, was unsuccessful and a voice message was left.  In addition, an email was sent to Ms. ****** updating her on the utilities decision regarding her recent claim.   The damage incurred was a result of an act of nature and unfortunately the claim has been denied.  Ms. ****** has been advised to work with her private insurance carrier for reimbursement.