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Business Profile

Heating and Air Conditioning

Aire Serv of West Allis

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/16/2020 we had Aire Serv (West Allis) come to service our rental property @ ******* ** **** street, Upon their inspection, they stated basically, we needed a unit. At the time it was oil heating. They convinces us to convert over to electric furnance. They also stated we needed to replace the electrical return and exhaust and add a new gas line. We accepted and paid in full of $2,690.00. We recently had work being done again by Aire Serv (Oconomowoc) because the west-allis company closed and was brought out by them. They found out that the 2nd floor furnance that was replaced in 12/20 gas line was connected to the 1st floor unit and that tenant basically has been paying for their heating bill since 12/20 and didn't know it. It can be correct, but Oconomowoc wants $1,009.64 to repair it. It wasn't covered through West-Allis because they didn't buy out their contract. Oconomowoc only brought the customer list. I have tried contact ***** (West Allis) @ ###-###-#### and personal cell ###-###-#### at his new location in Texas. These numbers was provided by the Oconomowoc location. I have numerous messages and even talked to someone, but never a return phone call. So now we are dealing with a frustrated tenant who wants reimbursement on his heating bill and more out of pocket costs for us. We would like the repair fixed and possible reimbursement. Your help is appreciated.

  • Initial Complaint

    Date:10/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a house in June 2023, just a couple of months ago. While we were in the inspection phase, the air conditioner was leaking water. The sellers had hired ***** ****** from Aire Serv to replace the ** unit outside and redo the lines inside. The service was paid for info, and everything worked for a couple of dates. Since then, we have had to have either ***** or his crew come out four more times to repair the issues that they were apparently causing on the unit. ultimately had decided that he would get us a new unit, and reimburse us for $1200. The unit and reimbursement was supposed to take place on 9/18/23. As of today 10/6/23, neither of these things have happened. And what makes matters worse, ***** nor anyone at Aire Serv will call me back or answer my calls.

  • Initial Complaint

    Date:06/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Aire Serv routinely sells a maintenance plan - where they come out and do routine cleaning of heater and AC and if any issues comes up, you get a discount on parts/service. I have used for 5 years. At some point they went from charging this per year to monthly. Since then, they struggle to set up the bi annual maintenance. I have had zero maintenance in a year+. I called a month ago to cancel ** no services provided and no return call to set up said service or to apologize and then, I was charged again this month. Called again, no return call. Overall the monthly charge is shady - they are not providing the services as promised and it is impossible to get anyone but reception who always states Ill let the manager know

Aire Serv of West Allis is NOT a BBB Accredited Business.

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