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Business Profile

Heating and Air Conditioning

Gimenez Heating & Cooling

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a NO HEAT problem on 12/03/2023, called these guys NO RESPONSE. Power went out, but a little while later came back on (heating system must have reset itself) heat come on and worked fine. 08/13/2024 - Had water leaking out of the bottom of the furnace while the A/C was on. Called these guys NO RESPONSE, text these guys NO RESPONSE, e-mailed these guys NO RESPONSE. Called a different Heating/Cooling company and they came out and determined (with a Video Probe) the A/C A-coil Plastic Drip Pan had melted and water was leaking onto the internal furnace components and out the bottom of the furnace. Text and e-mailed with pictures these guys NO RESPONSE. There is a 10 yr Parts and 2 yr Labor Warranty on my Heating/Cooling system, Gimenez Heating & Cooling offered (installed on 06/13/2023) Tried to contact these guys to do the repairs that would have been covered under warranty but NO RESPONSE. The other Heating/Cooling company came out and did the required part replacement and repairs and my Heating/Cooling system is working as it should; however, I had to PAY for having it done. Will be contacting my Heating/Cooling system manufacturer. My recommendation is RUN AWAY FAST - Pick someone else, anybody else. I could not leave a review without a Star Rating - it should be zero stars.

This business is not BBB accredited.

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