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Business Profile

Home Builders

Homes by Towne of Wisconsin, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Badgerland ********** **** installed the fireplace in our new construction home. On 8/29/22 their installer was back to check on our chimney cap/venting leak that has leaked since the original install. It was caulked confirming this would seal and avoid any leak in the future. First rain after caulking it leaked. On 10/31/22 **** @ Homes by Towne (builder) and ******, General Manager of Badgerland came to look. They looked in attic and the fireplace unit. Nothing was done that day, since ****** doesn't go on the roof. No one looked at chimney cap. I have sent many videos and pictures to help locate the problem. If water is dripping on top of my fireplace unit I would think a professional fireplace installer would be able to understand the installation was done incorrectly. On 11/10/22 Badgerland was to come and replace what was needed to fix the leak. No installer came and not even a call back on why or rescheduling date, even with calls and emails. Warranty form was filled out with the very first leak incident. Homes by Towne did not allow even during funds withdraw from bank the subcontractors name. It was not until my last warranty complaint on 8/12/22 did I get the fireplace installer's name. All other prior complaints on this issue were addressed to **** @HBT. Even then we never saw any success in stopping the leak into our home.

    Customer Answer

    Date: 12/13/2022

    ****,

    Homes by Towne is the Home Builder and subcontractor would be Badgerland Fireplace.  

     

    Sue

    Business Response

    Date: 02/20/2023

    Homes By Towne and its subcontractor have been in communication with our customer.  Both parties have been at the customers home to review the matter a number of times. In working with the customer, a small water deposit was noted on top of the gas fireplace box.  Our subcontractor is waiting on appropriate weather for safe roof conditions to inspect the chimney chase above the roof line and for installation of a replacement weather cap.  Homes By Towne and its subcontractor continue to work with the customer to try to resolve the water intrusion issue within the fireplace.

    Customer Answer

    Date: 02/21/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, Until the work and the correction of installation is complete, the leaking is not resolved.  I am looking forward to them coming out to complete the work that they have promised to correct the leak. 

    Regards,

    *** And *******************

    Customer Answer

    Date: 05/03/2023

    The leak is still not fixed.  They stated one thing but did not do that.  I took my time from my work to see if Badgerland Fireplace was going to complete what was promised.  They asked if I had extra roof shingles before coming and I informed them no.  I told them the shingle color and type.  Interesting that I went by truck in my driveway on the day of the repair to see the materials that were going to replace the existing leaking chimney and they didn't have shingles and never even used all the product parts they had out.  It rained the next day and it leaked.  They pretty much did the top half of chimney, not down to the shingles. If it were their home it would be corrected.

    Customer Answer

    Date: 06/14/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I never received a response and either did BBB.  The file was closed because we were waiting for rain to see if their partial fix stopped the leak.  On June 13, 2023, it rained and it did leak.  Homes by Towne did send someone out and looked in the attic. They spotted the leak.  They will now have a roofing company come out to fix the leak.  The hole in roofing was made by the fireplace installer and they installed incorrectly the flashing and shingles.


    Regards,

    *** And *******************

Homes by Towne of Wisconsin, LLC is NOT a BBB Accredited Business.

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