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Business Profile

Imported Car Dealers

BMW of Milwaukee North
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    I replied stating the dealership sent me an email and I needed to contact them. Which I called twice and left two voicemails, they never responded or returned my call. Its only been a week I didnt know there was such a short timelimit, which met by the dealer stalling. 


    Regards,

    ******** ******

    ir intended use.This situation raises questions about the dealership's pre-sale inspection and disclosure policies for used vehicles, especially non-*** brands. Selling a vehicle with an undisclosed recall, preventing its immediate commercial use, falls short of expected standards and impacts consumer confidence. Such oversights must be addressed to prevent similar issues for other customers and to maintain the dealership's reputation for transparent practices.

    Business Response

    Date: 06/21/2025

    Sterling,

    Thank you for bringing this to my attention. We take great pride in making sure we deliver a safe and reliable vehicle to our clients and I am not sure how or why this one was not done. We will look at our internal process and make sure we out processes in place to avoid this in the future. I am glad it was able to be handled shortly after and apologize for the delay in the ***** updating their records. I am open to discussing ways to make up for the inconvenience if you can give me a call at ************

     

    Thank you again,

     

    ***** ****

  • Initial Complaint

    Date:04/05/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Drivers side door latch cover was broken by dealer and has not been replaced in a timely manner. Tired of the no callbacks. Part arrived at dealer no later than February 27th (date that was scheduled to be installed), was advised it would take a few days to get painted. It is April 5th with no remedy.

    Business Response

    Date: 06/09/2023

      This has since been resolved. We spoke with the client today and worked it out amicably and appreciate the business. Thank you again.

BMW of Milwaukee North is BBB Accredited.

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