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Business Profile

Landscape Maintenance

Shelton’s Seasonal & Home Improvements Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Maintenance.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The contract for landscaping was signed on March 9, 2024. The job was quoted to be completed in 4-5 days. Job involved cleanup of existing landscaping beds in front, back, and sides and replaced with all new material (new brick border, landscape fabric, topsoil, rock/stone trees/bushes shaped and trimmed.) total paid in full $2,035 Additional side area added on to include same as above (clean up of existing landscaping, and replace with new materials). Quoted 1-2 day job. Paid in full $130 Additional back area of pathway/firepit added on to include designing and creating pathway and brick firepit (brick border, landscaping material, top soil, rocks and stepping stones). Quoted 2-3 day job. Paid in full $1000. *stated not to start on this and I wanted all Other areas completed first. Borrowed owner an additional $300 Refund stated of $25 for not using the dump Refund of $8.00 Menards credit she used if mine plus multiple ones she filed on my behalf. Only paid me back $150 Guaranteed purchase of my personal property (couches) in the amount of $450. To date the job remains incomplete. I extended her deadline multiple times. The last and final deadline was May 17, 2024. The job remains incomplete and the owner is no longer responding to requests for all purchased materials to be brought on site, completion or refund. I have everything documented in texts and contract.

  • Initial Complaint

    Date:01/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Extensive damage to garage door, snow plow backed into garage door. I needed to have garage door repairs done in order to get car out of garage. Door was dented and scraped. I had to pay for repairs. Business said she was insured and bonded. Nothing has been resolved or played for from the business.

Shelton’s Seasonal & Home Improvements Services is NOT a BBB Accredited Business.

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