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Business Profile

Low Income Housing

Reilly-Joseph Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Low Income Housing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother ******************* does not have heat! I spoke to the manager on site and she was very rude saying that it was not her concern. This was 6 days ago and still no heat! I dont think that a 73 yrs old person should go thru this. But then when they say its fixed the heat is on 80 and she cant turn it down, she has to open her windows she lays her rent on time every month why does she have to go thru this? And the manager on site, her name is ****.

    Business Response

    Date: 11/08/2023

    See attached document. 

  • Initial Complaint

    Date:09/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I move in an apartment at the Southgate square apartments on June 1, 2022. I resided there until August 31, 2023. I have submitted a thirty day notice to move out on July 31, 2023. I have been gone from the apartment for twenty one days as of September 21, 2023. I paid a security deposit of ****** on June 1, 2022. I have not receive my security deposit back. Will you please find out when I will receive my security deposit in the amount of ******. I have uploaded proof with my complaint.

    Business Response

    Date: 09/22/2023

    Good Morning, 

    This complaint is not from one of our tenants, present or former. Additionally, we do not own or manage the referenced property. 

    Thank you, 

    ***************************

    *********************************

    Customer Answer

    Date: 09/22/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [Please type your response here.]

    Regards,

    ***********************

     

    I, *********************** have been renting  from the following company for 14 months. June 1, 2022 thru August 31, 2023.

     

    *********************** Company (owners)

    ************************************************

    *********, *********

    ***********

     

    I am not going to play any games with you. I am going to get my security deposit of 227.00

    Business Response

    Date: 09/27/2023

    see attached

    You moved into Southgate Square of June 1, 2022. You signed a HUD lease on June 1, 2022.

    Section 16 of your lease that you signed, states you must report any income changes between your regularly scheduled recertifications. (See Attached copy of that portion of your lease). You failed to report any changes that started June 14, 2022 (14 days after you moved in) and it was discovered when we ran a EIV report. You fraudulently accepted government subsidy on your apartment.

     

    You were sent your letter on December 27, 2022 informing you of your lease violation and you did cooperate with ****** sending all the third party verifications of your additional income.

     

    On July 19, 2023. ****** informed you that the back rent due was in the amount of $362.00. You decided you were not going to sign the paperwork and instead move out. Informing us to moving out and not signing the back interim paperwork does not relieve you of your financial obligations to HUD.

    This was of YOUR doing. You owe back to HUD, funds you were not entitled therefore, your security deposit funds were sent to HUD to pay back to them what is owed. Your balance due is $101.81.

    If you feel HUD is in the wrong for taking your security deposit, I would suggest you take this situation up with *************************, ***** agent to HUD. You may reach her at ************. Perhaps you can explain to her HUD. You may reach her at ************. Perhaps you can explain to her why you felt the need not to report your income and why you do not think you should pay any of the funds back to HUD.

    Business Response

    Date: 09/29/2023

    **************** was sent another letter yesterday.

    He will not get his security deposit back.

    While BBB is just a mediator, and am not going to work with 2 agencies on this matter.

    I am considering this a closed matter with BBB and will just work with **** of ******** Protection.

     

    Thank you,

Reilly-Joseph Co is NOT a BBB Accredited Business.

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