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Business Profile

Manufacturer Representatives

BlueCo Brands

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BARBICIDE Wipes 1 WIPES25 (-$3.75) $15.00 $11.25 Subtotal $11.25 Shipping $13.32 Taxes $0.00 Total $24.57 USD You saved $3.75 Order BLUE-2610 Confirmed December 2 Fulfillment status: Delivered Arrived December 11 **** ********************** On its way Updated December 11, 2024 Confirmed Updated December 2, 2024 I ordered the product on Monday the 2nd. The website said 3 day delivery. I tried to contact them on the 9th when I saw an update on tracking to say the product would be later than I needed. My granddaughter had her exam on Monday morning the 9th at 9am. With three day shipping ordered on the 2nd....I did not expect them to be so late. No response was given when trying to contact them the first two times. The third attempt was met with a roboresponse that said someone would be in touch. I still have not heard from the company. Not only did the product not arrive on Monday it took two more days and served no purpose for us. I merely wanted to to speak with someone at the beginning but now I believe I should be reimbursed at least the expensive shipping that was worthless and a waste of money.

    Business Response

    Date: 12/23/2024

    The order was placed and processed on 12/3/24.  The confusion appears  to stem form shipping expectations. Our websire doesnt offer expedited shipping options. We ship via *** ground with orders usually leaving our facility within 3 business days.  As soon as we became aware of the customer's concerns via email on 12/9/24, I responded immediataley via email and phone offering a refund at that time.  Unfortunately, I did not receive a response to my email or phone message.

    The product was delivered on 12/11/24.

    To reslove this matter, the customer's card was refunded today, 12/23/24.

     

     

     

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