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Business Profile

Medical Consultants

Neurological Monitoring Associates, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Neurological Monitoring Associates, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Neurological Monitoring Associates, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/30/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/24/24, I had a spinal fusion at ***************** in *********. Prior to my surgery, I was sent information from Neurological Monitoring Associates, LLC., stating that they would be a part of the surgery and that if insurance does not cover the service, inability to pay it would not deter their service and they would still do it. ******* **** was the provider who came to the hospital in the morning of my surgery and briefly told me what he was doing and that he had a place coils on my body to monitor my nerves while I was having surgery on my neck. He had me sign a piece of paper agreed to the service, clearly I was distressed because it was a major surgery. Fast-forward three months I receive a bill from the company stating I owe over $11,000. I called my insurance company. They explained they are waiting on scientific evidence or other information to be able to process this claim. While ***************** does not cover the service, it did take place in a provider network hospital, so there was a loophole. Fast track a few weeks later in April, the company did not send my insurance provider any information. When I spoke with the workers who do the claims at the **** they said they would send it, this happened on three occassions, but they never did. The worker also told me that they only get $500 to $1500 from insurance when it is covered. She said we would have to have a conversation if insurance does not cover it. I stopped receiving bills, so I thought it was all taken care of only to find out that still to this date they have never sent the insurance company any information despite my calling them several times. Im concerned Ill be responsible for the 11K balance because the company has not upheld ethical medical responsibility to submit paperwork to insurance.

      Business Response

      Date: 10/18/2024

      On 03/21/2024- UHC denied for subrogation prepayment accident investigation provisions, putting the balance to the patient. Patient may have claimed this under auto insurance.

      On 05/07/2024- Patient called about balance and updates stating we needed to send UHC information. She said she spoke to us about a month ago on this issue. I looked up online @ UHC and there is a new claim pending and acknowledged but has not been reprocessed as of 05/07/2024- Notes were uploaded for the new claim to be generated and processed. 

      On 05/17/2024- Claim was denied after notes were received and denied as Code- PR-204 This service/equipment/drug is not covered under the patient's current benefit plan. PR means patient responsibility.

      Since we do uphold ethical medical responsibility to submit all the information needed to the insurance company, unfortunately the ***************** deemed it the patient responsibility not covered under her plan. 

      We do state in our letter we send out to patients- we would be a part of the surgery and that if insurance does not cover the service, inability to pay it would not deter our service. Since we uphold our responsibility, the patient did not receive any statements following the denial on 05/17/2024 since the balance was written off and no responsibility was put to the patient, we took all of the cost on ourselves. Statements were sent on 03/22/2024, 04/19/2024, and 05/16/2024. The patient did not call us back  to question her balance after we spoke to her on 05/07/2024. The matter was resolved when the balance was written off and if the patient called to inquire about her balance we would have communicated this with her. 

       

       

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