We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mental Health Services

Horizon Healthcare, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Complaints

This profile includes complaints for Horizon Healthcare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Horizon Healthcare, Inc. has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/05/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Provider advertises that they provide telehealth services, but require us to drive from *********** to their location on 54th and Burleigh to receive the telehealth visit in a private room. They do a urine test for drugs and pregnancy which no other provider has ever done.I was given the number for the Clinical Manager *********************** so we could work with her to arrange to do the visits from here at home, the phone number does not work...I just get a busy signal. I call the clinic to try and schedule visits and no one answers the phone, it goes to voicemail. Sometimes they return the call, sometimes they do not. Her provider *************************** has agreed to providing telehealth services to my daughter without requiring us to go to the clinic, but I need approval from ************ who is unreachable.They do not return phone calls to pharmacy, the person responsible for medication requests is only available from 1 pm to 8 pm. She is too busy to provide follow up services to her own clinicians or patients when there are issues with medications, need for refills or the pharmacy calling her.This has been continuous since November of 2021 when I became my daughters care provider while a new Adult Family Home is found. I work full time and care for her and my farm full time as well. This company says it provides telehealth services to patients in their own space, they do not, they pack people into a waiting room at their location so that they can generate unnecessary medical charges and **** ********* This needs to be corrected and a resolution found. Legal action may be required.

    Horizon Healthcare, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.