Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1000% irritated with them and I haven't even been here over 2 weeks!! For one they barley answer the phone, u have to constantly leave voicemails and wait for someone to call you back which takes them forever. Than you have to wait for them to email the property manager who clearly is too busy and unconcerned with his property! I specifically requested and paid for a unit with electricity. It has been over 5 days that I have asked someone to fix the outlets in my unit and no one has called me back. The move-in process was fairly easy they took my money no problem very fast and very responsively! At the time of the move-in I also informed the agent that the area around my unit was filthy! He told me that he will have the maintenance come clean it up the next day. That was not done and still has not been done. I had to take my time and supplies clean it myself! I can not get any work done with an outlet so they are costing me money, on top of that I requested a manager call back for those issues and also to contact me about overpayment. When I mentioned to the agent about being overcharged she begins talking off the wall saying I moved in at a discounted rate and their goal is to raise the rent until it gets to the actual unit price. I re explained that I moved in at a certain amount and should of paid that amount NOTHING MORE! she begins to say that I have to prepay for a yr to lock in a rent price with no increase, at this point I just requested a manager because it is very clear they can only assist with taking ur money(Again I STILL HAVENT RECEIVED A CALL!!!! So now my unit has been broken into specifically by the property manager ******, their insurance company is set up to go against paying you. Their contract states that they deny access after 5 days of non-payment and they deny access after the first day. They have placed personal lock and key locks instead of combination locks on my unit without my permission and made it very hard to get off when contacting

• Initial Complaint

  Date:10/04/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requested move out of unit on 08/31/2024 (emptied my stuff out but left the pervious tenants junk) thru the online portal and received email confirmation from StorSafe that they would verify unit move out. Their system automatically assigned a move out date 14 days from the date I requested (08/31/24) which put the move out date to 09/14/24 and the move out email from them indicates 09/14/24 is the move out date. I reached out via email on 09/01/24, 09/05, 09/07, 09/10, 09/11, 09/23 to verify move out was good so I would not be charge for the next month (October). Never received a response from any of those 6 emails I sent. I have proof of those 6 email reach out that were never answered by the business, date time stamped by my email provider. Called several times over the previous few weeks as well but always got a recording. I was charged on 10/1 for the month October, charged $523. My mother and I both called and finally got ahold of the call center *************) the week of 10/1 after calling and leaving numerous messages that were unanswered. They are refusing a refund for the month of October even though I reached out via email all those times in September to confirm the move out. When I moved into the unit there was tons of trash from the previous tenant, I left that previous tenants junk in the unit when I cleared my stuff out back on 08/31/2024. During my time renting, the electricity was not working at the unit for weeks and months at a time, would email and call with no response. At a minimum I should get refunded for the month of October ($532.00). I moved out all of my stuff on 08/31/24, left the previous tenants junk at that time but even drove back to the unit on 10/4/24, after talking to the call center, and remove most of the previous tenants junk too. Due to the lack of response from the business in confirming my move out, after multiple emails to them, I should not be charged for the month of October and should get a refund for the month.

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an 11 by 30 storage unit Ive been renting since October 2023 . Since December Ive been calling and requesting a supervisor as well as making complaints about my storage unit. Per the contract and terms it stated they are suppose to deal with infestation as well as water damage . The ceiling is rusted and slanted . I have an outside unit so mice may happen to appear but there was an infestation, p*** everywhere inside of everything . My home did not have any rodents nor did I have any food inside of my unit or anything for mice to want . Theres damage to a lot of furniture that looks as if an animal of some sort chewed & scratched up . There is mold , mildew and water stains on more than half the items in the front of unit . I did not pay for my unit the last couple of months waiting for upper management to contact me . When I last physically was allowed in the unit and when my insurance was paid for the month which was end of May I have videos and pictures post dated. *** contacted all Ive could to get a resolution as well as learned how to put in a claim dated for when I entered the unit . I have text messages with the store manager not doing his job or making an urgency of my unit dating to January as well as calling customer service and telling them as well as a GM (I believe) she told me it was too late to put a claim in but this has been an ongoing isssue since winter and only getting worse . I lost my home due to health issues and being able to pay my rent , myself and my children whole life is in that unit and it has taken a toll on me the times Ive came to check on my unit to see things are getting worse&were taking more of a loss . I dont want them to auction my unit because their are a few items thats important to me and have some sentimental value that I cant afford to lose . without speaking to upper management about what I have proof of damage for months paid , I havent made recent payment . But $300 a month is a lot to be taking loss.

  Business Response

  Date: 08/07/2024

  I no longer own this company or location.  You are contacting the wrong person.