Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They did a commercial eviction for me on 4/16/2024. Then they sent me a bill for 36 boxes, they evicted a tenant from a commercial garage. I was there they used no boxes. They are rude and scammers. I even had photos proving they didn't use any boxes. Do not use this company.
Business Response
Date: 11/12/2024
Dear Customer:
We have agreed to remove the 36 boxes from the bill if you remove the review on ******. I have instructed our office to resend the invoice.
Thank you
***** ********
Initial Complaint
Date:10/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to you about Eagle ***************** On October 5th, 2024 I was not given proper notice about the increase in storage fees for my storage lot, I will send a detailed letter soon to explain.Business Response
Date: 10/11/2024
This is in regards to ******* *******:
I have checked our records and we do not have anyonme in our system under that name. Is this for a storage unit or an apartment rental unit.
***** ********
Customer Answer
Date: 10/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
**SEE ATTACHED DOCUMENT**
Regards,
******* *******Business Response
Date: 10/30/2024
Please see attached word file for our responseCustomer Answer
Date: 11/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]To Whom this may concern:
The storage lot Mr. *** and I have at Eagle Moving & Storage can be paid by whomever we choose to to drop off the payments as long as it's paid in full.
Eagle Moving & Storage is being untruthful and lying about sending a message to Mr. *** or myself because I am the one who makes the payments in full and in person each month. Neither Mr. *** or I were given proper notice regarding the increase for the storage lot. This doesn't excuse their rude and disrespectful behavior or their lack of respect, ill-mannered, unethical and me being verbally assaulted by ***, ***** and the owner of Eagle Storage & ********** Their behavior was not only irrational but also deeply offensive and unwarranted.
Regards,
******* *******Initial Complaint
Date:08/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Eagle Movers removed property and never took it to drop it off in storage. I dont know where my belongings are and I have vital information and my minor daughters medication that I need to retrieveBusiness Response
Date: 09/18/2023
This letter is in response to a complaint made by *************************. We removed content from Willias home with the Waukesha County Sheriff by means of an eviction on 08/18/23. ******************* typically schedules multiple evictions in a day. Willias eviction occurred in the morning, after her eviction, we went with the sheriff to conduct a separate eviction. ****** did come down to our office after the eviction on 08/18/23 and we told her that the eviction truck with her belongings was still not back from the second eviction. We informed her she would have to come back when the truck is back and we unload the contents of her belongings. She left that day with plans to pick up her belongings a separate day.
In regards to medication, we do not take any sort of medication into storage. When medication is found, our protocol is to give it to the Sheriff. ****** did call us and express concerns about medication that she could not find. We did her the courtesy of looking through her whole storage lot in an attempt to find the missing medication, but did not find it. ****** did collect all belongings that we brought to storage on 08/28/23.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.