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Business Profile

Mufflers

Kern's Muffler Shop, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Kern's Muffler Shop, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Kern's Muffler Shop, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The auto repair shop was supposed to replace my crank shaft in my 2007 **** I dropped my car off and was told that it would take 2.5 hours to complete the job. 2 days later I was told that they broke a hose on my car so they were waiting on a new one from Amazon. 4 days later they told me I could pick my car up. When I got there the motor was jumping and the car was in worse shape. I was asked to leave it there. 2 days after that at 10pm, I was told they were finish with my car and because it was so late, they were going to drop it off I waited for them to come and called them, no answer. At 130am in the morning, they said they were outside. I came outside to get my car and the car still was not fixed. The young man ***** that brought it to me said that he understands my frustration and he'll make sure that *** the mechanic fix it. *** was upset and texted me the next day demanding that I pay him and to come get my car off of their lot I paid them, and my car wouldn't start, which was not a previous issue. *** the owner asked me to take it to the shop where I usually take it to get fixed and we'll go from there. I took it to the the mechanic mentioned that my car was rewired wrong. My car now only starts with getting a jump start. I reached out to *** and *** by text because the business number is now disconnected **********. No one will contact me back. This has now been over two weeks without a response from the company. They destroyed my car. I can not afford Over ******** to get my car fixed. *** even mentioned throughout that the mechanic at his shop should have never agreed to work on my car because not everyone knows how to work on foreign cars. *** said when they fix it, I'd advise you to never bring it back here. I can tell you who take it to. My car is still broke

    Kern's Muffler Shop, Inc. is NOT a BBB Accredited Business.

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