We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Optician

Vision Mart Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optician.

Complaints

This profile includes complaints for Vision Mart Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vision Mart Inc. has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/25/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an eye exam on 3/18/2025 afterwards paid $225 cash for a new pair of glasses and was told would be ready 2 weeks later. I waited 3 week and called to inquire about my glasses and was told they weren't done yet and that they forgot to charge me an additional $40 at that time I said I'm not paying any more money and requested a refund. I was told they don't have that kind of money on hand and they would need to call there HMO. 2 weeks after that I called again and was told no one responded to my refund request I even called the number provided by vision mart staff ********************. No one answered just an ip answering service. I filed a report with the *** as well before filing this complaint.

      Business Response

      Date: 05/01/2025

      The customer is expected to receive his refund within the next two weeks. The optician was unsure about whom to send the paperwork to at the corporate office in order to process the refund.

      Customer Answer

      Date: 05/01/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** *****

    • Initial Complaint

      Date:08/20/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an appointment early June and ordered my glasses the same day. Today its been approximately 2.5 months later and I have heard about 5 different reasons why they are still not ready. I have had enough. I have patient and tried to be understanding but this is enough.

      Customer Answer

      Date: 08/20/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *******************

    • Initial Complaint

      Date:08/15/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought my own frames into Vision Mart to get updated lenses put in. They charged me $10 to use my own frames. Two weeks later, I receive a voicemail explaining that their lab called them and said the frames had a small defect, so when they put the lens in, the frames broke. Then proceeded to tell me that I need to bring them another pair. Absolutely not!First of all, my frames were in great condition. Secondly, they charged me to use my own frames, then broke them. Thirdly, they need to hold responsibility for their mistake and replace my exact frames for free. I need my original frames returned to me. I want a refund on the lenses.

      Business Response

      Date: 08/30/2024

      We charge ten dollars because we need to make a pattern from the glasses for the lenses because we do not carry that frame. We do have everyone that brings in their own frame to sign a waiver because we do not know the condition of the person's own frame.  I have attached the waiver that you signed. We are sorry that your frame was broken, and you still are entitled to a replacement pair because you have insurance. The staff said you did pick up your glasses this week.

      Customer Answer

      Date: 09/03/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************

    • Initial Complaint

      Date:02/27/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Some time last year I purchased eye glasses from the Vision Mart located at **********************************************************************************. In a matter of a few months the frame on them broke. On December 29th of 2023 I went to that Vision Mart and asked for them to repair the glasses. They refused and said I would have to order new glasses but that my insurance would cover it. They then called me a week or two later and told me I would need to pay them $50 for the replacement frame. It is now 2/27/2024. I have not heard anything from them since then which leads me to believe they simply stole that money and pocketed it for themselves. This Vision Mart has a reputation for not giving people their glasses after payment, this is evident on the ****** reviews on them. If they suddenly do have the glasses for me I do NOT want them. I had my glasses replaced by another company that accepts my insurance, they replaced them within a week! This was after I waited a month for Vision Mart to so much as update me on what was going on. If possible I want all victims of this charade to be contacted and compensated from this Vision Mart location. Not just me.

      Business Response

      Date: 03/02/2024

      We received his broken glasses and promptly ordered another pair and sent them to the store. The optician at the store states that a note was on them that stated he was left a message to come and pick them up. Since he has already gone somewhere else for his glasses, we are going to send him a fifty-dollar refund in the mail. 

      Customer Answer

      Date: 03/02/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I had never received a call back from them whatsoever. The only call I had received was to pay them 50 towards the replacement frame. After that I reached out to them multiple times. One time they said they were still in the process of obtaining them. The other times the phone number I called would just *************.

      Regards,

      *******************************

    Vision Mart Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.