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Review fromMegan W
Date: 01/04/2023
1 starMegan W
Date: 01/04/2023
Why is there not an option for 0 starts. The billing is confusing. I have the right as a patient to have detailed breakdown of the charges. Then if you pay some but not all they turn into *****'s. They are not pleasant on the phone. I would rather talk with the medical facility direct than these clowns.
Health Payment Systems, Inc.
Date: 01/09/2023
Hello *****, I understand that insurance and billing can be confusing and frustrating at times. If you'd like I can walk you through how to review your Super EOB (Explanation of Benefits). I agree that you have every right to review the details of your billed services. You can do so by reviewing the Super EOB that is mailed out to each member monthly or by creating an account online using our member portal. If you are unable to make payment in full we have payment arrangement options to assist. I'd like the opportunity to assist you further. You can reach me by sending an email to *********************** requesting assistance from Operations Supervisor *************************. ************************* Operations Supervisor
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