Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i went to web sit to look for stuff. i put in email address to get the 15%. they failed to offer the 15% at check out. they have no phone number.i closed out and left since them i have gotten about 25 spam emials from all their divistinos. i unsubscreibed, tehy keep coming. i got a email from a ***** Sunderlag, operations manager, who said i was rmoved.she is a LIAR (and i rarely use that word) today alone i got SIX spams from their tulip divisions they coming for the 15% was a fraud, scam bait and swithc. never got the offer and now they keep abusing my email and clogging my in box with their C*** i never check the box to get emails.i emaielld them and posted on ******** many times to make it stop she has stopped responsing to **** cannot get anyone live on the phone they are a scam and everty email i get from the costs me money becuase of my rural locatoin and limited email access.THEY ARE A HORRIBEL COMAPNY And the operatoins manager is a fraud.

  Business Response

  Date: 07/08/2025

  Thank you for reaching out. When signing up for the 15% off coupon code, both an email and mobile number are required. This does sign you up for our newsletter, where we share exclusive coupon codes and promotions. The 15% off coupon code is sent via text message as a thank you for signing up.

   All customer information is secure in our system; we do not share this information.

  Reviewing our records, it looks like your replies are to cart reminder emails, these are not part of the marketing promotions. These emails are automatically sent when items are left in the shopping cart. To no longer receive these emails, you will need to empty out your shopping cart as it is unique to your device. We have confirmed that your email address has been removed from our marketing newsletter. If you do still have items in your shopping cart, the reminder emails will still be sent until those are removed. 

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ****** ********

   

  100% lies

  not only did iget the cart riminders which have stopped, i have gotten non stop emials from their sister compants (tuplie world alone sent me TWO emails yesterday). and i have gotten a total of about 25.

  they are liing, and i do not accept their reponse

  they need to delete my email from their ssyem 100% and confirm so, otherwise iwill continue to file complains and with the *** and anyeone else involved

  if there is a way BBB , will forward you some of the emials i have gotten from them, which they claim they are not sending. my inbox is full of htem

  they are 100% lieing about this process. they capturedmy email and have been harrassing me with ongoing emials since that day.

  they say i went to the web site, i must have gotten about 10 alone from all their sister companies. i hit unsubscribe and that just generated more emials.

   

  they are a fraud and a scam and they are abusing my private personal asset, my emial

  and they do not answer their phone when i call

  TOTAL SCAM COMPANY 

  Business Response

  Date: 07/08/2025

  Thank you for reaching out. When signing up for the 15% off coupon code, both an email and mobile number are required. This does sign you up for our newsletter, where we share exclusive coupon codes and promotions. The 15% off coupon code is sent via text message as a thank you for signing up.
   All customer information is secure in our system; we do not share this information.
  Reviewing our records, it looks like your replies are to cart reminder emails, these are not part of the marketing promotions. These emails are automatically sent when items are left in the shopping cart. To no longer receive these emails, you will need to empty out your shopping cart as it is unique to your device. We have confirmed that your email address has been removed from our marketing newsletter. If you do still have items in your shopping cart, the reminder emails will still be sent until those are removed. 

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau

  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]do not accept their answer. and funny just got anotehr emial from the ops mangers claiming that I OPTED IN (which i did not) yet she sent a screen grap that shows i was not opted in.. so either way THEY ARE LIEING.. tfirst they say i am not opted in, then they say i am opted in.. so what is to believe

  a fraud and scam.. one the better scams i have seen lately

  she assured me i would receive no more emials

  lets see

  this company needs a thorough investigagion at state and fed levels. i will start those complaints going.

   

  and still not a single apology from them. just rudness from their op managers becuase i am standing up for my rights to protect my email from abuse.

  horribel company 
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased bulbs from Holland bulb, they shipped out the product with planting instructions. When receiving the product that week we still had temps that were going below freezing. So per there instructions, I put them in cool dry place for 6 days. After the the temps warmed up enough to plant. I soaked them in water for the recommended 8 hours and planted.This was 7 weeks ago. I emailed them 2 weeks ago stating the did not come up and was told to wait 2 more weeks which I did. At that point emailed them again stating maybe 1 out of 25 bulbs might be coming up (not sure if it was a weed or a flower).Just received a reply their 100% guarantee which they state everywhere they post or on their website does not include stored products. First off, I only did it because it is not recommended to plant anything until last frost is over. Secondly, if I would have soaked the for their 8 hours and planted them right away, I would have had *********************************************I do not care about the money to be honest. I want them to get that 100% guarantee off everything they do if they cannot stand behind their products. That is FALSE advertisement if you ask me and do not want others taken because of this.Thank you!

  Business Response

  Date: 06/25/2025

  Thank you for reaching out and for taking the time to share
  your feedback. We do our best to provide helpful guidance, including basic
  storage information found on the back of our packing slip. We also note that
  we’re unable to take responsibility for products once they’ve been stored after
  delivery. This is mentioned on the back of the packing slip and on our website.
  We do stand behind the quality of our products and offer a
  guarantee for items that do not grow during the first growing season. In this
  case, I see that our guarantee was honored and a store credit was issued, even
  though the items had been stored upon arrival. In addition, we made special
  considerations and refunded the order directly back to your account.
  We truly value your satisfaction and do our best to make
  things right whenever possible. Our full guarantee policy is always available
  on our website for review prior to placing an order.
  If there’s anything more we can do to assist you, please
  don’t hesitate to reach out—we’re here to help.

• Initial Complaint

  Date:06/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ******* placed 10/20/2024. Plants never grew. Holland Bulb Farms advertises a 100% grow guarantee but does not respond to email or phone. List of items below:Perrys White Oriental Poppy x 1 x - $10.77 ( SKU ***** )Pinnacle Oriental Poppy x 1 - $10.77 ( SKU ***** )Turkenlouis Oriental Poppy x 1 - $8.97 ( SKU ***** )Purple Bird Corydalis x 1 - $14.91 Order ******* placed 10/03/2024. Plants never grew.Avalon Sunset Bearded Iris x 3 - Total $35.91 GRAND TOTAL - $81.33

  Business Response

  Date: 06/25/2025

  Thank you for reaching out and we are sorry to hear that some
  items did not grow for you. Our customer service team does answer as many calls
  as possible. If all representatives are busy, we kindly ask that you leave us a
  voicemail. We do return all voicemails in the order received as quickly as
  possible.  
  I see that we were in touch during the fall and provided a
  replacement for one of the bearded irises that was not viable. Recently, we
  connected through our online chat, and per that conversation, our guarantee was
  processed, and a store credit was issued in the amount of $81.63. This credit
  was sent to the email address provided during the chat.
  Again, we are sorry to hear that some items did not grow,
  but we’re glad we were able to resolve this through our guarantee. If there’s anything
  we can further assist you with, please don’t hesitate to reach out.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are offering 85 percent off on ******** , when you click on it , it's 40 percent off , that is false advertising

  Business Response

  Date: 05/29/2025

  Thank you for reaching out.  I do apologize for any frustration and confusion. Our ******** ads do highlight the overall sale that is being promoted,rather than targeting a specific item. The top portion of the ad does state Sale up to 85% Off, unfortunately this was cut off from your screenshot provided. I have provided a screenshot of the top portion of this ad, this does not specifically state the asparagus is 85%. Again, I do apologize for any confusion this may have caused.  Please dont hesitate to reach out if you have any other questions or concerns. Were happy to help! 

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  My screenshot clearly shows the asparagus is 85 percent off.  Plain as day.
  Regards,
  
  ******* *******

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased several items many of which were on buy one get one free promotion. It took over a month for any of the items to ship in spite of being involved within the shipping window. When I called to inquire about why none of the buy one, get one free items were being sent with my order, I was called a liar and told that this was not something that was buy one get one free. I attempted to discuss the issue further with the representative, and they began to scream at me. I asked to talk to a supervisor and they hung up on me. I called back and was able to get someone to put me in a queue for a supervisor who finally called back eight hours after my initial call. The supervisor also refused to assist me, raised her voice and told me that she didnt care what I had to say. Further, she refused to let me speak to her supervisor stating that she did not have one and that she was in charge of everything.I am doubtful that the items I did purchase will ever actually arrive at my home, nor do I think that they will actually grow once they do.I have never had such a poor experience with any company and will never shop here again. I would encourage others to not purchase from company as clearly they are poor quality items, do not honor their sales, and first of all have no respect at all for their customers or other people

  Business Response

  Date: 05/07/2025

  Thank you so much for reaching out and sharing your feedback with us. Ive reviewed your order, and I do see it was placed on April *******, and shipped on May 6, 2025, you should have received an email with tracking information when this was generated. We began shipping to Zone 5 just last week and are currently processing all orders in the order they were received by shipping zone. Were very sorry for any confusion or frustration this delay may have caused.
  Regarding the promotion in question, I reviewed your order and it appears the items selected were part of a collection, rather than individual products in a Buy One Get One offer. Our collections are bundled offers, and while the individual items show a $0.00 price (to help our warehouse know exactly what to pick), the full collection price is reflected in your shopping cart and confirmation email. Any additional discounts or promotions would also be clearly itemized in the discount field in both places. Again, we do apologize if this has caused confusion.
  We do have a guarantee in place that covers the order for the first growing season. If you are concerned about the condition of the items upon arrival, please do not hesitate to send us a few images of the items within five days of delivery. This allows our team to take a closer look and resolve any concerns right away!  Once planted, if you are not seeing signs of growth within 8 weeks of planting,please let us know and we are happy to find a resolution for you.
  
  From our Guarantee
  *The first growing season for Spring- and Summer-planted items is defined as March through October of the first year they are planted. After October, Spring- and Summer-planted items are no longer covered under our guarantee. The first growing season for ***** and Winter-planted items is defined as September through June of the first year they are planted. After ***** ***** and Winter-planted items are no longer covered under our guarantee.

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  No information was given nor was it addressed that staff screamed at me for asking about my order. This was completely inappropriate and unacceptable.
  

  Also, the buy one get one free items were marked on the website. Its wrong that they are not honoring this.  
  
  Regards,
  
  K *******

  Business Response

  Date: 05/07/2025

  Again, we sincerely apologize for any confusion or frustration this experience has caused. We understand how important it is to feel heard and respected during any interaction, and were truly sorry if any part of the conversation left you feeling otherwise.
  We have reviewed the recorded calls related to your order.While we found that our representatives did reiterate the promotional details and order information several times, we understand that communication styles can sometimes come across differently than intended. Some of our team members do naturally have more direct tones, and we apologize if that made the experience feel uncomfortable in any way. Please know that there was no intention to be disrespectful or dismissive.
  Regarding your concern about the promotion, we carefully reviewed both your order and our promotional history. Based on our records, the items purchased were not part of the **** promotion at the time of your purchase. That said, we absolutely want to ensure every customer is treated fairly. If you have any documentation, such as a screenshot or promotional email indicating that the items were part of the **** offer when your order was placed, we would be more than happy to take another look and honor the promotion if applicable.

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This does not fix the issue, and I am very disappointed with this company. I dont take nor keep screenshots of everything I purchase online - that is crazy. 
  

  The way I was spoken to was not direct - it was rude. 
  
  Regards,
  
  K *******

• Initial Complaint

  Date:05/05/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my bulb order# ******* from Holland ************ on 5/1. 3 packs of bulbs were full of bugs, black, rotted. Shipping carton was soaked. No one was answering their online chat and no one answering the phone. I emailed and submitted 6 photos and still no resolution. Today I received my order# ******* & order: *******. All of the eyes were broken off of the Peonies due to no packing material in cartons to protect them. See 2 photos attached. Again today, no one answers the phone and no one answers the online chat customer service. I am very unhappy with my 3 purchases totaling $99.02. I would like to be refunded and I will never order anything from Holland ************ again.

  Business Response

  Date: 05/06/2025

  Thank you for taking the time to reach out to us. I'm truly sorry to hear that your Gladiolus package did arrive in poor condition, we understand this is frustrating, and we appreciate you bringing it to our attention. For any items that arrive in poor condition, we do ask customers to send photos to our email address so we can properly assess the issue. I can confirm we received your images and have already issued a refund for that order.

  
  Please know that we do our very best to respond to all emails as promptly as possible. This is currently our peak season, and while our response times may be slightly delayed, every message is important to us.Our team is also working hard to answer calls and return any missed ones within 24 hours. I see that a member of our team did try to return your call but unfortunately received your voicemail.

  
  After reviewing the images, you provided it appears the sprouts on some bulbs may have broken off. In many cases, the bulb or tuber remains viable and can still grow successfully once planted. We completely understand your concerns and we've issued a refund for the other two orders mentioned.Please allow a few business days for the refunds to be reflected in your account.
   If there's anything else we can do to help, please dont hesitate to reach out.

  Customer Answer

  Date: 05/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  Date:05/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Urgent Issue: Stolen Plant Order - Order # ******* - Refusal to ********** Claim287702333227 Holland Bulb Farms Customer Service,I am writing to express my extreme disappointment and frustration regarding a recent order I placed with Holland Bulb Farms, order number *******, This order was delivered by ***** on 04/22 Track Your Shipment:28770233322, and it was unfortunately stolen from my porch shortly after delivery.Upon realizing my order was missing, I contacted ***** to initiate a claim for the stolen package. However, I was informed by ***** that the shipper, Holland Bulb Farms, is the party responsible for filing the ******** my dismay, when I contacted Holland Bulb Farms customer service on 04/22 and 05/***** of Contact, if applicable] to request that you file a claim with *****, I was informed that your company would not do so. I find this refusal to be unacceptable. As the shipper who contracted with ***** and insured the package, it is your responsibility to address issues arising during transit and delivery.I have paid for goods that I have not received due to theft that occurred after the ***** delivery. While I understand that porch theft is a risk, it is unreasonable for Holland Bulb Farms to completely absolve itself of responsibility and refuse to engage with the shipping carrier to resolve this issue.I request that they reconsider their position and immediately file a claim with ***** for the stolen order. I expect a reasonable level of support when issues like this arise.

  Business Response

  Date: 05/05/2025

  Thank you for reaching out. We understand how upsetting it can be not to receive a package youve been expecting, we do apologize for the frustration this has caused. After reviewing our previous communications, we understand that there was concern about the package being delivered to an incorrect address. We did follow up with ***** regarding this matter, and they confirmed that the shipment was delivered to the correct location.Additionally, the proof of delivery image was verified during your recent phone conversation with one of our team members. If the package may have been taken from your property, we kindly recommend filing a police report, as this could help with any further investigation. That said, we want to make this right. As a courtesy, weve processed a replacement order for you. You will receive tracking information via email as soon as it ships.
  

  Per our Guarantee-
  Shipping & Delivery
  If there are any concerns or discrepancies with an order upon receipt, please contact our customer service department within 5 business days of delivery.
  If you are concerned with the condition of any of the items you received, we require images of the item(s) to be provided via email. Once the images are reviewed, a replacement will be automatically sent if the item is not viable. If the item is no longer available, a refund will be issued in the amount paid for the item.
  Tracking information is sent by email to all customers when each package is shipped. If a package does not arrive but shows proof of delivery, it is the customers responsibility to reach out to the carrier for more information or to file a claim.
  If a package is determined lost or damaged in transit, Holland Bulb Farms will file a claim and ship a replacement package. If items are no longer available, a refund will be issued in the amount paid.
  Confirmation emails are sent with all orders placed. Please verify the shipping address is correct. If incorrect, please contact our customer service department by phone with the corrections needed before the package is shipped. If an incorrect address is entered and the package is shipped before corrections are made, Holland Bulb Farms will not be liable for reshipment to the correct address.

  
  

  Customer Answer

  Date: 05/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  Date:05/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered bulbs from.these folks and got unplayable ****...I complained...at length...and got a partial refund, which I uses to buy new bulbs...HOWEVER...The bulbs were returned to Holland bulb by fedex...so, now, I have to deal with all this bs again, because of incompetence...I want my bulbs or my FULL initial purchase price back ASAP

  Business Response

  Date: 05/05/2025

  Thank you for reaching out. I do sincerely apologize that the original shipment arrived in poor condition and for the shipping issues that have occurred with *****. Reviewing previous contact our team did work swiftly to put in a replacement order with the request to ship with a different carrier. I do apologize for the initial request which was not honored.
  Weve since placed a second replacement order and have received confirmation that it will be shipped via ****, as requested. Please keep an eye on your email for tracking details, which will be sent as soon as the package is on its way.
  We genuinely appreciate your patience and understanding, and were hopeful this shipment arrives promptly and in excellent condition. If theres anything more we can do to assist, please dont hesitate to let us know.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed on order on 12/15/24 including two orders of ****** daffodils and two orders of Bell Song daffodils. By April, all daffodils had bloomed and I was able to confirm that the bulbs I was sent were incorrectly labeled - they were solid yellow instead of pure white and white/salmon. I was initially told to wait longer, but once I did, I provided photos of the blooms to confirm the mislabeling of the bulbs. I received a refund for the mislabeled bulbs but each time I have to follow-up it is approximately 30 minutes on their chat feature due to their slow responses. Mislabeling bulbs is a significant inconvenience for gardeners: instead of just planting once, I have to plant, keep track of where the mislabeled bulbs were, wait until dormancy and dig up, plant new bulbs, and there is not compensation for my wasted time and effort due to their mislabeling.

  Business Response

  Date: 04/09/2025

  Thank you for reaching out to us. We sincerely apologize for the inconvenience and frustration youve experienced with the Daffodils not blooming as the correct variety. We completely understand how frustrating this can be. We do stand behind our products and do cover this with our Guarantee. Please know that we take this matter seriously, and we have shared the images you provided with our supplier to help prevent any future labeling errors. Our live chat team strives to resolve issues as quickly as possible; however, please note that when uploading images, it can take a few minutes for them to load on our end. Once the images were reviewed, our representative acted swiftly to process the refund as requested. Again, we deeply apologize for any frustration or inconvenience this may have caused and truly appreciate your understanding.
  
  From Our Guarantee:
  Mislabeled Items: Although uncommon, human error can occur during the packaging process and items may be mislabeled. If you have received an item that is not true to the variety as labeled, please contact us during the first growing season* with an image of what you received.Submitted images are necessary to help correct any mistakes for future seasons.
  Once images are received and reviewed, our team will be able to offer merchandise credit or a refund back to the original form of payment.
  

  Customer Answer

  Date: 04/09/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me - however I will no longer be purchasing from your company and I will not recommend it to others since a total of five items in my order were mislabeled (two of one variety and three of another) and accurate labeling is among the most important considerations for mail order bulbs. 
  
  Regards,
  
  ******** *****
  

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last April I ordered Freesia bulbs from Holland Bulb Farm and when the order arrived out it into the ground. Of the 25 bulbs i bought from this company none have germinated.

  Business Response

  Date: 03/27/2025

  Thank you so much for reaching out to us! I'm truly sorry to hear that your freesia didnt grow as expected last year. We are committed to standing behind the quality of our products. We do offer a guarantee that covers the first growing season, which for Spring- and Summer-planted items extends through October of the year they were purchased. After reviewing your order, it looks like the guarantee for your freesia expired in October 2024.Our website and the packing slip included with your order outline the specifics of this guarantee, which I hope helps clarify things.
  

  From our 100% Grow Guarantee:
  All customer comments regarding our products should be directed to our *************************** either by way of telephone ***************) or email us within the first growing season as defined below*
  
  *The first growing season for Spring- and Summer-planted items is defined as March through October of the first year they are planted.After October, Spring- and Summer-planted items are no longer covered under our guarantee. The first growing season for ***** and Winter-planted items is defined as September through June of the first year they are planted. After ***** ***** and Winter-planted items are no longer covered under our guarantee.

  Customer Answer

  Date: 03/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  The fact that I didnt notify the company about product growing failure in a designated time frame formally put me in a position of not be able to complain, however knowing that none of 25 bulbs germinated looks like Holland bulb selling bad , not viable product which is to be regarded as a fraud of theirs customers, 
  Regards,
  
  ****** *******

  Business Response

  Date: 03/28/2025

  I sincerely apologize for any frustration this may have caused. Due to the nature of our product, its important for us to be informed of any issues during the first growing season. This helps us investigate and determine the possible causes of the failure and then find a resolution. Please know that our grow guarantee is clearly outlined and defined on both our website and the back of the packing slip for your reference.