Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been buying this subscription for a family member for 4 previous years through Amazon. This year Amazon said they no longer support magazines so I had to subscribe through the main Channel Guide website. I paid $40 in November for the next year. My family member kept getting notifications that their subscription was expiring. I spent 30 minutes on the phone with customer service at Channel guide. First they told me they have no record of him ever getting their magazine and then they told me his subscription expired in Jan of 2023. When I pushed that I could look up receipts they said a manager looked into it and he was receiving the subscription by mistake the entire last year. They also wanted to know why I didnt have the subscription confirmation number. Who keeps that for their records?? Well I would suggest anyone using channel guide writes it down because this company will argue that they didnt take your money unless you have that.

  Business Response

  Date: 01/01/2024

  In order to check into this matter, i will need the magazine subscribers full name and mailing address where they received the subscription.

  Customer Answer

  Date: 01/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  The information you are asking for, which is the same info I gave repeatedly over the phone is:

  ***************************;

  1412 *******

  ***********, ** 57062
  
  Regards,
  
  *****************************

  Business Response

  Date: 01/16/2024

  ********,

  I am sorry our call center agent/supervisor could not help you. I found his subscription record. I work directly for the publishing office of Channel Guide Magazine. I'd like to get more specific information from you. Could you please call me directly Monday thru Friday 8am - 4pm at ************.

  I do know that Amazon has gotten out of the magazine subscription business. I am sure we can resolve this by talking on the phone.

  Thanks,

  *******************************

• Initial Complaint

  Date:08/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having an issue with Channel Guide Magazine out of **************, **,I have paid them to the point my subscription should expire July **** but somehow I lost 2 years of subscription.I have written them to fix the situation but no reply and no subscription.As you can see from the copies something is very wrong and the dates of the checks.7.30.22 $5 5.18.22 $10 - Ck#************* $10 - Ck#***** 3.19.21 $12 -Ck#***** 1.6.21 $30-Ck#*****

  Business Response

  Date: 08/17/2022

  Apologize for the delay, it took quite a bit of work to sort out all the checks and subscriptions. When someone mails in $10 here and $5 there, it can become confusing for the subscriber to understand where their subscription is at. Ive tried to summarize the checks and what issues were served by check below.
  Check ***** $30 and check ***** $10 applied to a 1-yr renewal and 1-issue renewal, serving July 2021-July 2022
  Check ***** $10 and check ***** $10 applied to a 1-yr renewal starting with Sept 2022 [leaving $15 balance]
  Check ***** $15 should satisfy that remaining balance bringing his expiration to August 2023
  
  Im not seeing that he lost 2 years of subscription. I have made sure our subscription department has his expire as August 2023. The September issue has already gone to press, so his mailing label expire says Feb 2023 [which I do believe is wrong]. October issue will reflect the correct expire of Aug 2023.
  
  To avoid confusion, it would be beneficial to send the full amount in one check [$35] or complications could arise in the future. Thank you for your patience while I sorted this out with our subscription department.