Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of a Katz properties apartment June 1st 2025 The deposit was not returned within 21 days of my move out. I called they said a check was mailed the first time, the second time I called I asked them to re issue the check since I have not received it and they said it would be a $35 fee I said ok but still have not received anything . I am starting to believe that they did not return the deposit at all.

  Business Response

  Date: 07/16/2025

  Good Afternoon, ****

   

  Yes, Nyia's security deposit was mailed out on June 4th to the address provided to us. **** did call and I told her I could reissue a new check to her with a $35.00 stop payment fee. **** did request that she would like to pick up the check from the office and I did tell her that was fine. The next day the check was issued and is still sitting on my desk waiting for her to pick up the new check. When I was on the phone with her I did say that the check would be ready the next day that was on the 26th of June.  I am not sure why she has not come and pick up the check or call before filing a complaint with the state. Please let me know if you have any other questions I can help you with. 

   

  Thank you, ***** ********

  Katz Properties, Inc. 

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  It is plainly an excuse. I corrected the address only yesterday, yet they had already claimedbefore the correctionthat they re-mailed the check to the correct address last week. The address in my very first email was accurate; the management office mistakenly confused the capital letter I with the number 1 and never verified it. Moreover, if the letter had truly been mailed to apartment 1, I have spoken with the residents who might have received it by mistake, and they confirm nothing arrived.

  Yesterday at noon the office said someone would contact me, but two days have passed with no call. I have lost faith in this company: every solution they offer is simply to wait, and I have already been waiting four months.

  You better re-send it to the correct address as you said. I will wait one more week; if I do not receive the check or proof of mailing by then, I will take the matter directly to small-claims court. I think I've been patient enough, let's choose the simpler way to solve it. Thanks.
  
  Regards,
  
  **** ***

  Business Response

  Date: 05/08/2025

  Good afternoon, 

   

  The security deposit was mailed out on February 6th, 2025. It was sent out to the address we had on hand, but the apartment number was put down as #1 and not the letter I. We have resent out the check again to the corrected address. If they would like me to reissue a new check, I did offer that to them I can do that. 

  Business Response

  Date: 05/12/2025

  I have issued a brand new check to the Tenant and it is going out in the mail today. 

  Customer Answer

  Date: 05/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Received the check today? It turns out that the mail only takes four days to arrive, but I waited four months for it. 

  Thanks for BBB's wonderful support!

  
  Regards,
  
  **** ***

  
  

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WARNING: Deadly BLACK MOLD fills the building at *********************. I lived there for a year in Apt 105. I gradually got sick. After many doctor visits, i was diagnosed with extreme mold toxicity. I ordered a mold test kit for the apartment and the results came back positive for extremely high levels of black mold and other carcinogenic molds. My doctor told me to leave and take nothing with me. **** management at all levels ignored me. Eventually telling me to move and hung up on me. I moved right away to ******** at ******* and had a wonderful experience with the ****** Group. The whole ordeal cost me over $10,000. I had to replace most of my personal property. I'm sure **** slapped a coat of paint on and rented to another unsuspecting victim. They don't even deserve one star.

  Business Response

  Date: 10/15/2024

  Katz Properties****** ("****") disputes the allegations made by its former tenant. The former tenant only contacted the property manager of the apartment building once about potential mold at the property and informed the property manager she has test results and confirmation of mold in her apartment. The property manager asked her to provide the documentation to **** for review. The former tenant never provided the documentation to **** or the property manager. Once the tenant moved out, the property manager conducted a move-out inspection. There was no smell, no mildew, no wet areas, and no evidence whatsoever of mold. The property manager further confirmed there were no complaints from other tenants regarding any mold issues at the property. Finally,no employee of **** ever told the former tenant to move out of the apartment in response to the issues she raised. 

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ********************** on August 16th. The day before my move-in date, I had contacted ****** to arrange for the keys, but received no response. I had to call Katz Properties office, who then contacted ******, and she finally messaged me back. I had taken the day off to move, but ****** informed me that she was in meetings and could not provide me with the keys until after 2 pm, maybe even 3 pm. This was very inconvenient as I had made prior plans. It would have been helpful if she had communicated this to me beforehand so that I could have planned accordingly. I eventually received the keys around 2:30 pm that day, and to my surprise, no one conducted a walk-through with me. Upon entering the apartment, it was immediately evident that it had not been cleaned at all and there were numerous maintenance issues that I noticed right away. The toilet in the master bedroom had a flushing problem, causing water to spill on the floor. It clearly needed a new wax ring, as flushing the toilet resulted in water pouring out of the bottom, with urine spots on the floor in front of the toilet and old pubic hair left on the toilet. The tub was discolored and covered in soap scum, while the chrome fixtures were discolored with hard water stains. The shower head was barely working and covered in hard water build-up, and the bathtub drained slowly. The bathroom sinks had never been cleaned, and the drawers were full of dirt, hair, and debris. One of the sinks even looked as though it had been urinated in. Both bathrooms were in this deplorable condition, with dirt and grime on the walls and flooring. In the kitchen, the microwave's door handle was broken, the cabinets had flour and other debries in them, and there was mold in the refrigerator. The overhead light in the kitchen worked intermittently, and the oven was full of burnt-on old food, both inside and in the drawer. The garbage disposal had stopped working, and the sink will not drain

  Business Response

  Date: 09/17/2024

  To Whom It May Concern: 
  On September 9th 2024 Ms. ****** ****** sent me an email in regard to some of the ongoing issues that had taken place during her transition into her new residence at **********************. I had the pleasure of speaking over the phone with Ms. ****** and worked with her on a plan to address her issues. On that same day (9/9/2024) I reached out to our maintenance staff at *********** to address the issues in the aforementioned Ms. ******** unit with her verbal permission to enter and complete said items. Please note the attached communications as proff of my correspondence with her. I appreciate you making us aware of Ms. ******** negative experience. We strive to provide excellent customer service promptly, and I personally apologize for the inconvenience this has caused her. Please let us know if you have additional questions, concerns, or comments.
  Warm Regards,
  ****** *******

• Initial Complaint

  Date:09/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident of the ******************** building, owned by Katz Properties, located at ********************************************. I submitted a maintenance request via Katz Properties online portal (****************************) on July 16, 2024, noting that my exterior walls in my bedroom and living room were "crumbling" due to excess moisture in the drywall. There has been no action taken by Katz Properties to resolve this issue. Since that issue has been reported, said walls have developed mold. This issue has now escalated from an inconvenience to a major health concern. I have now developed mold poisoning. Daily, I cannot breathe out of my nose, my eyes water so profusely that I cannot see something directly in front of me, I have a sore throat and hoarse voice, and have excruciating joint and muscle pain. Additionally, included in my lease agreement is a washer/dryer in working condition. That has not been the case since May of 2024. I filed a maintenance request as soon as I noticed my washer was leaking water into my kitchen. Since **** has not upheld their end of the lease agreement for nearly 3 months, I do not feel any responsibility to uphold my end of the lease agreement, by finishing out the remaining term of my lease agreement. (Ending in March of 2025)

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property management company has sent a new copy of lease agreement for rent. The lease agreement has doubled in price. There is no rational reason for this increase. The company took over the property from previous owner about 5 years ago. They have raised the rent about 10% each year without just cause. There have been no property or apartment improvements since they have taken over. I believe all tenants that have been there would agree the condition of the grounds and snow removal service has deteriorated.

  Business Response

  Date: 03/01/2024

  Good Afternoon,

  We have caught the error on the renewal and a corrected renewal will be going out ASAP.

  Sorry for the inconvenience.

   

  Katz Properties, Inc.

• Initial Complaint

  Date:01/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Katz properties sent my security deposit refund for $781.02. They incorrectly spelled my name on the check **** instead of ****. They are refusing to send me a new check with the correct spelling of my name. I am unable to deposit/cash a check with my name spelt incorrectly. I would like to have a new check sent with the correct spelling.

  Business Response

  Date: 01/12/2024

  Good Morning ****, 

  When I originally sent out ****'s security deposit check he had not provided us with a forwarding address. When he reached out to us to have the check reissued, I did reissue it right away. By a human error I did *************** his name but it was not done intentionally. After a couple emails with ****, I did ask him to please return the reissued check and I would send out a new one for him with the corrected name. He also was requesting us to  send the check just in his name because him and his girlfriend do not have a joint bank account.  I am surprised this is an issue because I have the check ready to be picked up form the mail man today. 

   

  ***************************

  Katz Properties, Inc. 

• Initial Complaint

  Date:01/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My boyfriend has been renting an apartment that recently got bought my ****. No one answers the phone, the building has so many problems and broken items that do not get fixed. The rent has gone up and down each month and there's no consistency. When you call the office no one will answer or return your phone call.

  Business Response

  Date: 01/02/2024

  I would need a little more info to look into this....WHAT IS THE ADDRESS?  I am not sure what number is being called (our number is ************), but we are in the office Monday - Friday, 8am - 5pm. and we answer the phones all day long.  Obviously, with the holidays, we were closed both Monday 12/25/23 and Monday 1/1/24.

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed. 
  I was never contacted about approval and even if I was, I would have declined. No one contacted me after your paperwork which **** told me was the application. Which I have proof of. Again, I didnt accept this apartment and you went ahead with it anyways. Saying I owe money on an apartment I never saw let alone accepted! I will not be paying this as I didnt even get contact about approval. I would suggest not to make your applications that way or your team could have been much more clear. I didnt live there. Im not paying it, my lawyer and others will be involved if you continue to ask me to pay for an apartment that I never accepted or even viewed. 
  Regards,
  
  *******************************

  Business Response

  Date: 12/12/2023

  I apologize that you feel this way, however, all of our paperwork(that you signed) is clearly marked as to what it is.  As far as I have ******************** has reached out to you to let you know about your approval.

  We will do our best to get the unit re-rented as quickly as we can.

  Business Response

  Date: 12/13/2023

  I am sorry that you did not read what your signed first.  We will do our best to get it re-rented as quickly as we can.

  Customer Answer

  Date: 12/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  As proven above, **** was made aware of my confusion. Took advantage of that. Didnt contact me after this conversation. No one lived in that apartment. I will not pay it. No one said Hello, you are approved. When would you like to get the keys? My lawyer will be contacted shortly. 
  
  Regards,
  
  *******************************

  Business Response

  Date: 12/13/2023

  Again, I apologize that you signed legally binding contracts when you were unsure.  We will do our best to get it re-rented as quickly as we can.

• Initial Complaint

  Date:07/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  The response from the business in no way addresses the crux of the issue.  Katz Properties has coninuously disregarded safety of their residents, which is underscored by the heartless response provided by *******

  In regards to the cleanliness or the property, *** stated we did not clean the property.  We hired professional cleaners to thoroughly clean the property prior to move-out.  I'm not sure how that would consititue "did not bother to clean".  None of the door damage was in relation to video games, this is laughable.  Doors were damaged due to a shooting incident outside of our property that a military veteran reacted to strongly.  Please refer to the attached communication provided to a Katz Properties employee.  Additionally, part of the security deposit was withheld due to damage to the entry door and fixtures, which was caused by contractors. It is appauling to me that *** would call our fear for safety and concern for lease violations as "ridiculous".  It is true and my wife feared for her safety as part of a medical diagnosis that she suffers from.

  While we were credited for bedbug damage, the $2,025 credit does not even sniff the more than $6,000 losses we incured from the damage.

  I take offense that *** would indicate we are "telling a story" about contractors entering our residence and that the number has changed.  This number remains consistent with the number stated in my email to April in September of 2022, as evidenced in the attached.  We have remained consistent in our expression of events related to the concern of our health and safety at *********************.  **** and *** specifically, continue to act as if we are creating scenarios and putting on some type of show.  We are only concerned for the health and safety of future residence of this poorly managed property.  "Please bolt your door so we don't violate your lease" is the worst stance I've ever heard from a property manager.  However, when we do bolt the door and there is banging on our door.  My wife is supposed to simply ignore the noise and not be bothered by something that appears to be an imminent threat.  These individuals lack all empathy and are only concerned with the bottom line and hiding a severe bed bug infestation from their residence.  **** and *** lack all moral fibre and experience delusions of grandeur.  It is apparent to me that *** will never admit fault or apologies for wrongdoings.  This organizatoin needs intervention.

  I am happy to further discuss any of these matters as we are clear of wrongdoing and would like to look out for future residents.

  Regards,
  
  *********************

  hat directly conflicted with what we were told from ***. In direct violation of lease requirements, contractors entered our apartment without permission on 14 different occasions in a 12 month period. On two separate occasions, the force in which they opened the door caused damage to property in our apartment. Upon raising this concern with ***, she did not show any sympathy and instructed us to speak with the contractors directly. The contractor she instructed us to speak with did not understand English. One day in particular, there were two units on our floor being worked on down the hall from ours and contractors entered our room 3 times in a 2 hour span; once the door was locked, the contractors banged on the door before realizing their mistake again. My wife was alone in our apartment during this and did not feel safe. In all cases, *** would respond to emails with phone calls so nothing was recorded in writing and would subsequently lie about conversations.

  Business Response

  Date: 07/19/2023

  To Whom it May ***************** name is ***************************, and I am the site manager at this apartment community.  Under no circumstance was any portion of the security deposit that was withheld done so wrongfully.  The residents were not charged for any items that were normal wear and tear.  They were provided a clean apartment upon move-in (which can be confirmed with their returned move-in inspection report).  There were no notes indicating that anything was dirty upon move-in.  They chose to not clean their apartment upon vacating and were charged cleaning fees for the following:  stove, kitchen cabinets, all flooring, toilet, tub, bath vanity cabinets, and microwave. In addition, the bath counter needed to be resurfaced from damage that they caused, and three interior apartment doors had holes punched into them.  ********************* explained to an employee here that the door damage was caused from " him playing video games" and subsequently flailed into the doors causing the damage.  The point that ******* is attempting to make that someone forcefully entered without notice causing door damage is ridiculous.  The doors that they were charged for were interior doors, not the apartment entry door. 

  There was an instance of bedbugs originating from the residents across the hall from them.  After the treatment was successfully performed by our exterminator, in good faith we did issue them a rent credit in the amount of $2,025.00 for  their out-of-pocket expenses.  This was in the form of a rent credit that was issued 9/13/21.

  Regarding the story of 14 occasions of entry without notice, that number has grown each time they tell this story.  I am aware that a contractor accidentally attempted to enter.  He was remodeling an apartment on that hallway and made a mistake.  When *******'s roommate, ********, came to my office to tell me this story, I immediately contacted the ** and he attempted to speak with her/ them about this and they did not reply to him.  He absolutely speaks English.  At the time that I spoke with ******** in my office I asked her if they had a working deadbolt/ security chain on their door that could be engaged so that she would feel more comfortable.  She informed me that they did have that, but she didn't feel as though she should have to take those measures in order to feel safe,  I recall that conversation because I found that answer a bit strange in a high rise building in downtown *********, but that was her decision.  In essence, they are claiming that this happened 14 times in a year and that they felt unsafe, but they did not bother to actually secure their door with the tools that they were provided with to do so.

  The comments that I lie are absurd and undeserving of refute.

   

   

   

   

   

   

  Business Response

  Date: 07/20/2023

  move out photos are attached.

  Business Response

  Date: 07/24/2023

   

  Regarding the above-mentioned complaint, I have submitted all of the move-out inspection photos (please see the link below).  In addition, attached is a copy of an email correspondence between me and Mr. *** dated 9/13/2021 regarding his rent credit for personal property loss in reference to bedbugs that have been mentioned within Mr. ***** complaint.  He was appreciative of this gesture back in 2021 according to his own words; therefore, I am not understanding why nearly two years later this is being mentioned in his complaint.  

   

  **************************TezueN6ZhH7J5uZPA 

   

  Please let me know if there is any issue opening the photos via the link.

   

  Thank you.