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Business Profile

Restaurants

Milwaukee Brat House

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Milwaukee Brat House's headquarters and its corporate-owned locations. To view all corporate locations, see

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Milwaukee Brat House has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/28/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ate at the restaurant on 11/23 and was overcharged. I ordered a pretzel and cheese curds and the bill was $31.68. I left a $6 tip. However, I think the tip was entered as $60 because my card was charged $91.68. I reached out to the restaurant but I have not received a response. I am hoping to correct this overcharge and receive a copy of my receipt for my records.

      Business Response

      Date: 12/19/2023

      As of 12/19 we believe the customer has been refunded the difference. Closing manager must of accidentally typed in the wrong amount of the tip.


      From: ******************* <*************************;
      Date: December 9, 2023 at 3:55:18?PM CST
      To: ************************* <**************************************>
      Subject: Re: Charged Incorrect Amount


      ?Hi *******,


      Thanks for the response. My transaction server is undergoing some maintenance which should be complete by the end of the night. I will have a resolution for you by tomorrow at the lastest. 


      Please feel free to reach out if you have any questions, otherwise I will reach out to you tomorrow. 


      Thanks, 

      --
      *******************
      Director of Operations - Heard Hospitality
      **********************
      **************



      On Fri, Dec 8, 2023 at 4:44?PM ************************* <**************************************> **************** ****,


      Thanks so much! The last 4 digits are 7599.


      Best,
      ************;

      On Fri, Dec 8, 2023 at 12:29?PM ******************* <*************************; **************** *******,


      I will be able to help you with that. Can you send me the last 4 digits of the credit card you used?


      Thanks, 


      --
      *******************
      Director of Operations - Heard Hospitality
      **********************
      **************



      On Fri, Dec 8, 2023 at 7:53?AM ************************* <**************************************> wrote:

      Hello,


      I visited Milwaukee Brat House (Milwaukee) on 11/23/2023 and I was charged a much higher amount than I should have been. I visited around 7:15-8pm on 11/23/23 and ordered a pretzel and cheese curds. I believe the bill came out to $31.68 and I left a $6 tip. However, the charge on my card is $91.68. I called the restaurant, emailed a few separate times, and have not received a response. I am hoping to get this issue resolved, and also receive a copy of the receipt that I left with the restaurant, for my records.


      Thank you,
      ************;

    Milwaukee Brat House is NOT a BBB Accredited Business.

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