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Business Profile

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Brady Corporation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Brady Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Brady Corporation has 6 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/14/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Against Magicard for Misleading Ads Dear ***/*****,I am writing to file a formal complaint against Magicard regarding their Magicard 300 printer model, which I believe was falsely advertised as a dual-sided printing device.On July *********, I purchased a Magicard 300 printer, influenced by numerous online listings, including but not limited to Amazon. These listings explicitly stated or strongly implied that the Magicard 300 model was capable of double-sided printing. Based on this information, I believed that all printers under this specific model would possess this feature, as is typically the case with product lines.However, after receiving and setting up the printer, I was dismayed to discover that my Magicard 300 does not support double-sided printing. This discovery was contrary to my expectations set by the product descriptions I encountered online. The absence of clear, explicit information stating that not all Magicard 300 models support double-sided printing is misleading to consumers and can be perceived as deceptive advertising.This experience has caused me significant inconvenience and disappointment, as the primary reason for choosing this specific model was its purported double-sided printing capability. I feel misled by the advertising and product descriptions provided by Magicard.I respectfully request the Better Business Bureau to:Investigate the advertising practices of Magicard concerning the Magicard 300 printer model.Ensure that all product descriptions and advertisements for the Magicard 300 clearly indicate whether a specific unit is capable of double-sided printing or not.Facilitate a resolution between myself and Magicard, which may include but is not limited to a replacement with a model that performs as advertised, or a full refund.I appreciate your attention to this matter and look forward to a resolution that acknowledges the misleading information provided and compensates for the inconvenience caused.

    • Initial Complaint

      Date:08/17/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last January, I purchased a Brady BMP-21+ label printer. The printer intermittently produced bad output immediately, and the problem got worse to the point the printer became unusable. I submitted requests to the company for technical support, for product return, and for warranty service. The company has taken no action on those requests, and it did not even acknowledge two requests for warranty service via its website.

    Brady Corporation is NOT a BBB Accredited Business.

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