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Business Profile

Sheet Music

Sheet Music Direct

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sheet Music.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sheet music direct principal address, ************************************************************* charge me $9.99 subscription fee where there was no subscription I did not subscribe

    Business Response

    Date: 03/08/2024

    This customer also disputed the $9.99 subscription renewal with PayPal. We received the dispute notice from PayPal on Friday, February 16th. We refunded and canceled the subscription on Monday, February 19th.

     

  • Initial Complaint

    Date:02/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has violated its own terms and conditions agreement. they have continuously charged me monthly for a subscription that I canceled months ago. I have screenshots and timestamps of all charges, I have tried every other possible route to resolve this issue including but not limited to calling my bank, filing multiple claims, emailing Sheet Music Direct, CALLING Sheet Music Direct (see related note), and yet I have next to nothing to show for my efforts. The subscription fee is still being charged to my card on a monthly basis. If this issue is not resolved promptly, I will have no other option than to pursue legal recourse.RELATED NOTE: The (414) phone number provided by Sheet Music Direct on their BBB page is either false or outdated. I called that number in an attempt to resolve the issue, and I was met with a woman telling me that Sheet Music Direct does not have a phone number, only an email to resolve disputes. Please correct this information, or have the company correct it, because whether intentional or not, it is misleading and dishonest. Thank you.

    Business Response

    Date: 02/20/2024

    The complaint is from:
    ***************************
    E-mail: **************************

    I located their PASS subscription based on the zip code and date of charge. The subscription is under a different name and different email address: ****** Totty - ******************************

    We received no emails from *************************** / **************************, but we received a Contact Us form from ******************************* on December 3rd. We asked for more info to locate the account but didn't hear back. It's possible our reply landed in their junk/spam folder.

Sheet Music Direct is NOT a BBB Accredited Business.

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