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Business Profile

Specialists

GI Associates

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for GI Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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GI Associates has 12 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted GI Associates before my colonoscopy to confirm and verify my insurance coverage. They assured me twice that my insurance covered the procedure 100% as it was considered a preventative medicine procedure. I asked twice because I have a high out-of-pocket deductible. After the procedure, I was billed with a procedure type that was not conditionally covered as preventative and this resulted in moving the charges to my out-of-pocket coverage. This resulted in transferring 100% of the total payment to me. My current charges are $1,585.20 with additional charges yet to come from the anesthesiologist. My complaint is one of bait and switch. When I contacted them for billing information and assurance, they were quick to tell me all was covered, without details, when I called back after the billing was placed. The billing person told me exactly why my billing not covered as the procedure type was changed from a screening, that is covered to diagnostic type that is not covered. This change was made by the doctor, and I was not advised of this change and the impact it has on billing until after the billing to my insurance was filed. I have discovered this change happens often for this procedure leaving many elderly patients with little or no means to pay for the bill. The procedure only lasted for 12 minutes, and the results were negative. There was nothing for them to diagnose. I find this change to billing unfair to patients, inappropriate and unethical.

      Business Response

      Date: 09/06/2024

      Hi  Thank you for your inquiry,  I have attached our response.

      If you have any further questions please feel free to call me directly

       

      *****************;  ************

       

      Thank you

    GI Associates is NOT a BBB Accredited Business.

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