We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Best Towing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov 5th 2024, I had reported my car as stolen because it was left in the ********* area, and I couldnt find it anywhere. I made calls to all police districts and multiple impound lots in the area on Nov 7th in hopes to find any information on my vehicle. None of the police departments in the area were able to find my car in the system. I was persistent and had to wait until Monday the 11th to find more information. Finally police noted it had been towed, however the wrong company was in their system. I called where it was towed from and they told me they called to have it towed on the 6th. I should have gotten notified that my stolen car had been retrieved. This lot did not update my car in their system or notify authorities for this entire time. I went to pick up my car and had to pay $445 because it had been sitting so long and had to use a credit card through their fence. Once I had my car, it was required to be cleared from the stolen status by the local Milwaukee district 4. The police told me that because they did not update their system, they could be fined $10k-$20k for not notifying the police right away. They told me to dispute the charge, so that is what I am trying to do, as I feel this whole situation was a major headache and handled poorly. I am looking to have the additional days on the lot charge to be returned.

  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Car was towed on 6/23/24 by Best Towing, LLC from an Apt complex in ******************. I contacted Best Towing to arrange pick-up of my car on 6/24. When I arrived they would not let me see my Car until I PAID THEM with a Credit Card thru the fence. The employee (*********) told me my car had been Vandalized and the Drivers Window had been shattered. SHE THEN LIED to me several times ....... 1) gave me their Insurance Company's name of Germantown Mutual (Lie # 1) 2) She told me Cars HAD NOT BEEN Broken into and that kids were just causing damage (Lie # 2). 3) My Car had shattered glass all over the place (especially front SEATS & floor) so I asked them to at least Vacuum out my Car so I could drive it ........ that's when another Employee TOLD ME his truck had also been broken into and LOTS of Tools were stolen, SO I LOOKED CLOSER in my Car and in my Trunk. I immediately identified that (2) pair of ********** Prescription Sunglasses had been taken. 4) After several calls to Best (only talking to *********) she texted me a phone # to call and Claim # for a ************************ out of *********. I thought I was getting close to have Western Mutual Approve me to get my Drivers Window replaced AND I TOLD THEM Tools had been Stolen out of my back seat area (luckily Not Out of my trunk where I had a Compressor, Nail guns, SawzAll, etc. Western delayed for several days saying they were INVESTIGATING the Claim. I requested Police Incident Reports from ****. Police Dist. 4, but they were not helpful because no "Suspect(s) were caught". On 6/28 a Western Rep told me BEST doesn't have Vandalism ************* needed to work thru my Insurance. Best Towing is a JOKE of a Business. They TOW my Car, have it in their **************** (which IS NOT SECURE with a 6 Ft Fence on the North side of their Lot. Anybody can see thru the Gate to see ************* & anybody with a milk crate could jump that Fence! There is No deterrent wire, etc. on top of that Fence.

  • Initial Complaint

    Date:12/13/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 3rd, 2022 my vehicle was towed from marketplace rental property down off fourth Street downtown area of ********* it was towed by best towing LLC my car didnt have any issues with it before it was towed its a 2009 ********** ***** After contacting best towing to retrieve my vehicle my vehicle wasnt in there for no more than maybe 12 hours *** when I got in my vehicle I notice my vehicle was loud. Before then I didnt have any issues with it. I was warming up The suv n the companies parking lot because my car .Thats when I notice the suv sounded funny to me so I thought let it run for a few after maybe 5 to 7 minutes I probably pulled off the company parking lot pull down to the end of the company block and my tail pipe falls we come back I mean right back around to see why the tail pipe is hanging because nothing was wrong with my suv prior to them towing It . I personally thought the Cadillac convertible was removed so yes I contacted the police at the time because I was not leaving off the premises with property damage to my vehicle. They stated the reason for tow was my 23 sticker wasnt on the suv..which never been a problem. I called to ask what special equipment they used since there ls damange to my suv ..she wasnt able to tell me the staff was rude .. now here it is were going back-and-forth shes been very rude disrespectful disregarding what my concerns are is or was, yes I had called the police to do a report. Due to as I thought my Cadillac convertible was missing .. But the guy who towed it confirmed that is was my exhaust pipeso here it is Im looking at my receipt I see that they claimed that they had use special equipment on my vehicle when I called the company the same lady and asked her if you need a special equipment on my vehicle no way that my tail pipe is going to be damaged nore my exhaust pipe is should be hanging from my SUV you guys picked up my car on the regular tow truck and dragged it from a fourth Street all the way to where you their toll lot is ..thats how damage was done to my vehicle the damage was not done before it was removed .. my vehicle just been sitting and Parked, Ive been had a car for 3 to 4 years now and I havent had anything went wrong with it until now .they should not be in business cause they appear to be scammers

    Business Response

    Date: 12/21/2022

    see attached

    it was towed off the lot one of the rules is the plates have to be up to date

Best Towing LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.