Complaints

This profile includes complaints for Wauwatosa Veterinary Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Wauwatosa Veterinary Clinic has 2 locations, listed below.

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  Wauwatosa Veterinary Clinic

  2600 N Wauwatosa Ave Milwaukee, WI 53213-1137

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  Wauwatosa Veterinary Clinic

  6228 W State St Ste E Milwaukee, WI 53213-2998

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came into this clinic, and have for 6 years. 6 years. I brought in my very very sick dog. He wouldnt eat, wouldnt ****, was not in a good place. They ran blood work and x rays. They ran a specific test for his pancreas, said it was negative. So I needed to go elsewhere for an ultrasound. Their bill to be was $980. I go to this other vet, to be told before tests its most likely pancreatitis. So they run the tests, instantly comes back as that. I called this vet instantly left a message saying I need a call back, three days passed, zero calls. I called back today to find out they misread my tests. I guess thats why they never called me back. I went to another vet to spend about $1200 because of their **** error. No callback. Another two nights of torture for my poor dog who couldnt eat or do anything. Absolutely awful.

  Business Response

  Date: 11/14/2023

  See attached document. 

  Customer Answer

  Date: 11/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The main part missing here, was that i was told on the phone 10/20 that i was told the incorrect information about the CPL test, that it was actually positive for pancreatis, which then caused me to pay for this test elsewhere along with a slew of other tests because i did not believe what was ran at your facility was then accurate. I have been coming here for 6 years with my dogs, spent a lot of money there. I find it absolutely not okay that i was told two different stories, and do not believe his test was negative when i brought him in, especially after the woman over the phone told me and i quote "we told you the wrong information, his CPL test was positive for pancreatis". That is why i left this complaint on 10/20, because the same woman also told me the vet i saw would be out of town for a week and no one would be able to follow up until she returned. I then called again to say i need someone to clarify this more because this did not still well with me, clearly. 
  
  Regards,
  
  *********************