Complaints

This profile includes complaints for Milwaukee Waterworks's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Milwaukee Waterworks

  841 N. Broadway, Room 409 Milwaukee, WI 53202

• 

  Milwaukee Waterworks

  2919 W Cameron Ave Milwaukee, WI 53209-5413

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a house I used to own in milwaukee, I had a tenant renting it. A company agreed to buy the house so we did everything we had to do for the sale. The milwaukee waterwork company charged me twice for the same bill which the lady from the ************* noticed and called the milwaukee water company to tell em they charged the same bill twice and the water company said they will refund my money and send me ****** for the amount. They never send me a check with my ********** called em several times bout it and at first they told me the check was on the mail but it never was cause I never got it n the last 2 calls I made to them once they know why I'm calling for they keep telling me they will call me back but they never did. The lady from the ************* also called em but nothing happened this lady offered me to back me up with this complaint bcause she talked to the water company and she knows the truth This is her name and number in the case you need it to investigate further [Name] *********************** [Mobile] *************** I need the BBB to make the milwaukee water company to give me my money back because THEY charged me twice for the same bill and now that they'd been called out bout it they play dumb and refused to refund my money.Myself and the ************* lady are available to show proofs of bad service from the milwaukee water ************ are available for anything the BBB needs from us.Thank you so much ************************ ************

  Business Response

  Date: 01/03/2023

  Milwaukee Water Works (MWW) offer the following response to the concern filed by *********************, in which Ms.
  Bright requests a refund for a payment in the amount of $250.10. **************** states that she is owed this money
  due to MWW double charging the properties account for the same quarterly bill.
  Per MWW account records for *********************************** sold the property with the assistance of ***********************
  of ************ Services on 9/28/22. Prior to the sale, the account balance due was $634.10. Records show that
  the three payments itemized below were made toward that balance:
  8/30/22 $375.00 payment made online by the tenant of the property (not ****************)
  10/3/22 $250.10 payment made online by the tenant of the property (not ****************)
  10/4/22 $259.10 payment made by check by a real estate title and closing services company (not Land
  Closing Services)
  The payment made on 10/4/22 caused a credit overpayment to the account in the amount of $250.10. This is
  the amount that **************** believes should be refunded back to her.
  As the credit balance can only be refunded to the party that made the payment, MWW advised **************** to
  contact the closing services company and have them request a refund from MWW. **************** would then need
  to recover the money from the closing services company.
  The complainant was not billed twice for the properties quarterly bill charges, did not make any payments to
  MWW for the quarterly bill charges in question, and therefore cannot be issued a refund.
  Please contact myself or **************** Manager, *************************, with any additional questions.
  Sincerely,
  
  *************************, P.E.
  Superintendent
  Milwaukee Water Works