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Business Profile

Cemetery

Bronze Stone Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bronze Stone Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bronze Stone Group has 13 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/11/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company will not respond to our calls or emails after they have failed to order my Dad's headstone. March 15th will be six months since we ordered and paid for it. I want a headstone, or my money refunded ($5,957.11) so I can order a headstone from another company. I can provide much more detail, however this space limits the characters I can use.

      Business Response

      Date: 03/28/2025

      I met with the Wife of the deceased  ***** ***** and daugther ******* *******

      The meeting went well.
      I apologized to the family profusely in terms of the service that was not provided to them 

      For your knowledge the *** went out on FMLA due to surgery and there was a breakdown with the follow up in terms of the ** taking over and her workings with the family 

      I informed them going forward I would be the contact - they have all my information 

      We are getting them 2 different marker proofs for them to review - I have asked the vendor to rush the proof back to us.   The 2 different styles with consist of changing position of the cameo, changing the font, and placement of the name dates etc. 

      Once I receive a confirmation from the vendor I will inform the family of the ***, and once recieved I am sending it to them via email to review and setting a meeting/appt with them. 

      Once we have a signed proof - I will ask this to be expedited with our vendor. 

      I have also had conversations with staff in terms of service / follow up etc 

      The family left on good terms, we had great conversations and are pleased with the plan.

      To note keep in mind we are also dealing with a daughter/sister that lives in another state 
      ******* ******* - and this is who signed the contract.

      Let me know if you have any questions

      ******

    Bronze Stone Group is NOT a BBB Accredited Business.

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