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Business Profile

Major Appliance Dealers

Kevin's Appliance & Mattress Superstore

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid cash about three months ago for a used fridge from *****'s. ***** specifically mentioned to us that "I just finished putting a brand new compresssor in here." We eanted a stainless steel fridge so we jumped on the offer. Since we paid ******************* only charged 680 insteaf of the 780 price. It stopped working Oct. 8 on Saturday. *****'s business also repairs fridges but since it was a Saturday we called a different repair man. The control panel blew, so we originally thought we just needed to replace it. We at first did not contact the business since it has been over 30 days warranty. We felt it was just bad luck. We paid over 600 for the repair and fees, which i do have a reciept for. On Wednesday Oct 12 when the repair man came back with the new panel, the fridge instantly blew the panel as it was plugged in. We all scratched our heads when my boyfriend mentioned ***** fixing the compressor. Upon further inspection, the repair man said many pieces were missing. What ***** did was took out the start relay, compasitor, and harness. He also cut out all the wires and hard wired them to the compressor. This caused too much power running to the compressor and the panel blew. The repair man informed me he was surprised my fridge lasted this long, and that ***** would know what he did was wrong. I have a second recipet to pay another 450 for more parts. I looked at ****** reviews and found people who went through similar situations, but they got their products fixed by ***** and received terrible treatment from ***** directly. My boyfriend called Thursday Oct 13 and spoke to ***** directly. This is important my boyfriend ****** never yelled. He explained the problem, and ***** responded "what the f*** you want me to do about it?!" ****** responded "you know it's wrong I'd like you to handle it". ***** cussed at him, didn't hang up but proceeded to tell his workers we yelled at him. Once he realized we were still on call he hung up.

Kevin's Appliance & Mattress Superstore is NOT a BBB Accredited Business.

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