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Business Profile

Light Bulbs

Cree Lighting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Light Bulbs.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 sets of A19-75W-P1-50K-E26-U1-************* bulbs (24 total) from Amazon, once on May 8th 2021 ( Order # ***-9419742-1621855 ) and another on August 18th 2022 ( Order # ***-6142877-4416245 ) directly from the "Cree Lighting" storefront. On 7/18/2023 I reached out to Cree Lighting via a form which was published on their website about a bulb that had went out. I received a response via email from [email protected] an email exchange on 7/19/2023 I was notified that they no longer ship replacements themselves but instead issue amazon gift cards to purchase another bulb. I said that was fine on 7/24/2023. I never heard back from support after that point. I sent reminder emails on 8/17/2023 and 8/31/2024 with no response back. At this point more bulbs have actually died, I'm at a total of 5 bulbs at the moment that are dead between both batches of purchases. My emails went unanswered and do not hold any faith that this company will honor their warranty.

    Business Response

    Date: 03/25/2024

    We have a record of case ****** was created in our system on 07.18.23 for this customer. We emailed the customer at that time asking what the preferred resolution was and the customer replied to our inquiry but a technical error prevented his reply email from reaching our responders. Upon receiving this new BBB inquiry, we reached back out to the customer and have been in contact with him since to arrange a gift card in exchange to his product return. We feel this situation has been resolved to the customer's satisfaction and this case can now be closed.

     

    Customer Answer

    Date: 03/26/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Company has issues me a refund for the products under warranty.

    Regards,

    *****************************

  • Initial Complaint

    Date:09/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Refund Request email chain began 6/1/23.**** said they no longer supply warranty replacement bulbs and now issue "Amazon Claim Codes".Amazon has no record of the so-called claim code.Cree has not responded to many follow-up emails.

    Business Response

    Date: 09/25/2023

    Good morning,  

    This customer has been taken care of, he called our offices multiple times, and we issued his refund of $5 for his warranty claim via an Amazon gift card as we no longer have the product in stock.  We made sure to call him and provide the code for redeeming the gift card as he wasn't receiving it via email.  We verified through our login that he indeed did redeem the gift card as well.  We followed up to make sure he was satisfied.  This claim should be closed.

    Thank you.

    *************************

    Manger of customer service

Cree Lighting is NOT a BBB Accredited Business.

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