We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Handyman

Dan The Handyman

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Handyman.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Kitchen countertop installation started on 8/29/2022. *** was paid a total of $3,300 ($2,100 of that amount he insisted to be paid in CASH only) to install new kitchen countertops, new sink, tile backsplash, and 4 wall outlet replacements. I am disputing the workmanship provided on the incorrect measurement of countertops, and poor installation. I have asked Dan the Handyman for a refund of $1,200 so I can have a reputable installer re-measure, re-order, and re-install new countertops in the correct manner. Seams in the countertops that *** installed are uneven, caulking has dried up leaving them vulnerable to absorbing moisture, and are located next to kitchen sink. 10/13/22 I texted *** photos of countertop showing seams being uneven and unacceptable. 10/18/22 re-sent same text with photos to *** and left voicemail asking him to call me. 10/19/22 sent email to ****************** with photos and request he refund me $1,200. 11/3/22 sent certified letter with photos and request he refund me $1,200, letter not claimed and was returned to me on 11/29/22. I have left numerous voicemails for *** between 10/19/22 through today, asking that he refund me $1,200 and call me back. I also offered for him to come back and see that the countertops seams have shifted, caulk has dried up and look terrible, leaving them vulnerable to absorbing water and liquids.

Dan The Handyman is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.