Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company came out to my residential property to address a back draft issue from a water heater over the weekend. They stated they would need to adjust or replace some of the duct work from the chimney to the water heater. Theres approximately 5-8 ft of duct work there. The employee was there for approximately 6-8 hours total having a real hard time adjusting duct work. After completing the job, no bill or invoice was sent in the email describing any charges. I then receive a notice that my care was charged 3100.00$ from this company. Now I may have to go through the troubles of small claims court.

  

  Business Response

  Date: 01/19/2024

  Kind regards,

  We are happy to report that this scenario has been rectified. We have reached out and come to a mutual agreement with the customer that has left him/her satisfied. If you have any questions regarding Midwest Heating & Cooling, feel free to reach out to ************.

  Have a great day!

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We needed our gas line to our garage heater bonded. They did not do what was told to be done. They changed a 2 section of pipe and put a new thermostat in. Thermostat was not needed. And charged $900 for little work done! Total joke of a company!

  

  Business Response

  Date: 10/17/2022

  To Whom It May ********************* October 4th, 2022, a team of two Midwest Heating & Cooling technicians arrived at the ***** home for a scheduled appointment regarding tube pipe venting flagged as hazardous by Inspector ***** of the ************************. Per Inspector *****, the ***** homes current configuration failed local requirements. 

  
  Midwest Heating & Cooling Install Manager spoke with Inspector ***** and was told that the gas piping should either be bonded or shielded in order to be up to code and additionally required that a thermostat with the capability of locking at 50 degrees Fahrenheit be paired with the configuration to prevent overheating and fire hazard situations. The Install Manager inquired if the Inspector had a preference between bonding or shielding, to which the Inspector said bonding would be sufficient.
  During the ***** appointment, Midwest technicians performed the necessary bonding and installed an updated thermostat that met the requirements set by the Inspector. Additionally, the Midwest technicians checked the clearance for exhaust venting of the home because the Inspector had not been able to while on site because he did not have a ladder to do so. 

  
  After the appointment, Inspector ***** assessed the ***** home again and failed the updated work claiming that the venting needed to be shielded instead of bonded. Upon learning of this miscommunication error, the Midwest Heating & Cooling team has since contacted the ***** and offered to return to the home to perform the redirected shielding requirements at no extra cost to the *****. 

  
  While the miscommunication and confusion is unfortunate, the offer still stands for the necessary shielding to be performed at no extra cost to the *****. All that is needed is for one of the homeowners to contact Midwest Heating & Cooling at ************ and the Midwest team will take care of this matter. 
  
  Referenced Inspector: Inspector **********;
  Inspector Phone Number: ************

  Customer Answer

  Date: 10/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *****************

  Customer Answer

  Date: 10/18/2022

  I was wayyyy overcharged for the little amount of work done! Thermostat and a 2 foot section of pipe changed only for $900! Thermostat made of gold????