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Business Profile

Chimney Repair

Borek Brothers Chimney & Repair LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chimney Repair.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid **** Borek $700.00 to fix my chimney cap and install a new damper. He came and supposedly put a sealer on the cap. After weeks and months of trying to get him to return and finish the job, he hasn't returned my phone calls, emails, texts etc. When he did return a text back in August, he told me his Mother DIED. I READ IN A COMPLAINT FROM LAST YEAR THAT HE TOLD ANOTHER CUSTOMER THAT HIS MOTHER DIED... WHAT I AM VERY CONCERNED ABOUT IS THAT HE TOLD ME I COULD USE MY FIREPLACE TO HAVE A FIRE. I HAD OTHER CHIMNEY INSPECTORS SAY THAT I NEEDED TO PUT A SLEEVE (LINER) INSTALLED. **** GURRANTEED IT. PLEASE DON'T EVEN CALL THEM FOR ANYTHING, THEY ARE A JOKE. HE IS A FRAUD!!!!
  • Initial Complaint

    Date:09/08/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/28/24, contracted with them to fix a brick planter attached to porch. Paid $1275, w/check #**** on, 8/1, cashed same day. The brick work has gaps filled with just ****** and no brick, the cap was pored and has gaps were the cement didn't fill in, and all edges are rough and sharp. Top of the cement work is not smooth. In conversation with them, they agreed the job is not finished, but have not been out to complete. They have scheduled several dates to fix and have not shown up for any. There website guarantees satisfaction. This is beyond being 'picky', the work is incomplete.
  • Initial Complaint

    Date:12/03/2023

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Borek Brothers to install a chimney liner in our orphan chimney and also repair some flashing around our functional chimney in the front of our house that had come loose. When we had our home inspected last year before we purchased, Borek had come out and quoted us initially for the chimney liner, and so we decided to go back to them for fresh pricing in November of this year.**** Borek and one other employee came out on Friday November 10th to complete the work. We paid him cash upon completion and he left. It wasn't until about a week and a half later when we saw the complete mess that was left around our front chimney. Instead of actually repairing the flashing, **** globbed on a tar-like sealant that dripped down the chimney and down our roof, destroying shingles and leaving a complete mess and eye-sore. We reached out to him immediately after noticing the issue and he responded stating he "had never seen the sealant drip like that" and agreed via text to come out and clean it up.Thus began a period of **** promising to come out and not showing up. Then he began dodging our phone calls and text messages. We gave hime one final chance to show up yesterday on Saturday 12/2, to no avail. We are now in a position where we are gathering quotes from qualified roofing contractors to see what a cleanup and ACTUAL repair of the flashing will cost. We will be exploring legal litigation in small claims court to fix our roof if we can't come to some sort of resolution for our damages with **** Borek. We are extremely disappointed and upset that we now have a larger mess on our hands. We would appreciate a monetary resolution or we will be forced to seek damages in court.

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