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Business Profile

Cleaning Services

Midwest Custom Cleaning Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last year he cleaned a ********** thought was overcharged but paid it, this year he sent an invoice for $241.82 without scheduling an appointment or doing any work.

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/19/2022 2 employees arrived at my home to clean my windows inside & out. I told the owner when I scheduled this cleaning I had 38 windows. (I didn't know that the top of the window is "a window", the bottom of the window is "a window" and the storm windows (top and bottom) are yet 2 more windows. My appraisal of the numbers of windows to be cleaned was underestimated, and he later called me a liar regarding my erroneous miscounting of the windows. Because the scope of the job was bigger than they planned, the 2 employees were unable to finish on the first day. I questioned some of the work that was being done as there were some streaks, but the male assured me they were not done with those windows, and it would all be good when it was done. The following day on 10/20/2022 I asked them to arrive early so they could be sure to get the job done. The gentleman arrived shortly after 7:30am, rang the doorbell, announced his arrival but then proceeded to sit in his vehicle until his partner arrived which was closer to 8:30 or 8:45. Then they determined their squeegee was bad and they reported 2 plus hours later when they arrived back, they had gone to 3 different hardware stores to find an appropriate squeegee. On this visit, I inquired about the mildew left around the glass on the edges and I was informed that is "not part of the window so they don't clean that". They had to leave on day 2 and the job was not complete. They returned on 10/27. I told the owner when this was scheduled there would NOT be a fourth visit. They needed to finish and I needed to leave by 10:35am that day. At 10:40, they job was not done. I left. They continued to work outside. Some windows are clean. Others are horribly streaked. I asked the owner to return to my home with his team to review the work. He will not. He wants to be paid. He did discount the amount owed, but when I need to hire another company to do the work his company should have done, I have a huge issue with that.

Midwest Custom Cleaning Services is NOT a BBB Accredited Business.

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