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Business Profile

Store Fronts

911 Network

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with the company . I have never received an order number or the item . The money was taken from my account and then we never heard from the company . I have emailed and called by phone but over 20 days in B a row with no response , no item or no refund . I have even tried contacting them through ******** and instagram as well with no response . I also see that anyone who orders seems to be having the same problem per the posts and comments on 911 networks ******** page . The money was paid 3/19 $48.94

    Business Response

    Date: 04/22/2025

    Hello BBB,

    Our apologies for the delay in replying to this BBB complaint notice. We did immediately fully refund the customer for the full purchase amount. We have been challenged with some supply chain dynamics with our USA made gear bags that have caused some delays in delivery on certain items. We try to be as proactive as possible with customer communication in a situation we can only control so much, and that is the customer service behind what we sell.

    Thank you,

    911 Network

  • Initial Complaint

    Date:02/11/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/11/2025, I ordered a Christmas gift from 911 Network. I received an email confirmation and an order number. My credit card was charged $48.94. I have never received the product that I ordered. I have sent 2 emails, one "contact us" form and I have called 3 times. Their recording always says that customer service. Then it forwards you to a person identifying herself as "***." I have left 3 messages for her and I never receive a call back. No one has ever answered my emails. I have asked for a refund with zero response.

    Business Response

    Date: 02/24/2025

    Hello WI BBB,

    Very sorry for the delay in responding directly to the BBB complaint in the system by the deadline. The customer situation was handled immediately on February 13, 2025 at 7:53 pm with the final resolve a full refund per the customer resolve requested.

    Below are the internal order notes in our system assigned to this order for the detailed narrative:

    Order #****** details

    Refunded ***** Refund ID: ************ Reason: Full refund issued back to customer credit card for out of stock item in national backlog. Very sorry for the inconvenience! Jenn

    February 13, 2025 at 7:53 pm

    Respectfully submitted,

    ********

    **************************

    Customer Answer

    Date: 02/25/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** ******

  • Initial Complaint

    Date:12/04/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered products on Nov 13, 2024. They charged my credit card on Nov 14, 2024. They never shipped the product and will not answer the phone or any emails sent. I looked them up online and found many others that were ripped off from this company.

    Business Response

    Date: 12/15/2024

    Hello BBB,

    Thank you for bringing this matter to our attention. It is good to see we have local accountability on a national audience. It is in fact true we dropped the ball on servicing this California customer's expectation with our communication. The timeframe and the product(s) ordered created a lot of demand, but we failed to promptly respond to the customer's request of inquiring about his order.

    Attached is the full refund issued back to the customer's credit card per their request. This refund was issued on 12/07/2024 back to the ***** Perratt credit card used on the order.

    Regards,

    **************************

     

    Customer Answer

    Date: 12/16/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** ******

911 Network is NOT a BBB Accredited Business.

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