Complaints
This profile includes complaints for ACP's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:02/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been filing applications for over a year now and I have not heard anything back yet. I finally was able to get a rep. ** the phone yesterday. She told me to go ahead and submit two more paystubs or my W2 and it would go the then. She would assist me with doing it but they close in a few minutes. She held for two or three minutes and then hung up the phone. I called this morning to get my status and spoke to ***** who was very rude and disrespectful. Would not listen to me and refused to let me speak to a supervisor. Then she hung up i my face. She told me before she hung up that since I did not choose a provider that I do not qualify when ***** rep last night told me I flwoupd as long as I submitted my w2 by ***** pm last night. Which I did. ******************* up the phone in my face . I am very upset!!!!!
Business Response
Date: 02/08/2024
Good afternoon,
I believe this complaint was filed erroneously against the wrong company. We are ACP (Acoustic Ceiling Products, LLC) and sell home improvement products such as ceiling tiles, backsplash panels, etc. We do not have a ***** that works for us and have no reason to collect any paystubs or W2s from anyone in order to purchase our products. Please see our website, www.acpideas.com, for more information regarding the PRODUCTS we sell.
Please contact me if additional information is needed.
Thank you,
*********************
Initial Complaint
Date:12/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The ACP phone#************** a federally funded program, allowed a fraudulent wireless company/provider Prosper/ Prosperity Wireless phone #**************, take our private personal information from applying to their federal program to help us with our internet and or phone bill which an account was already done and active in ACP program to then somehow allow access to everyone on this programs private info to be taken by this fraudulent wireless company and used by who knows who to open second accts on top of primary acct already open in ACP program. Therefore ACP canceled our primary, legitimate accounts to give our program money to a fraudulent account. Making the original account seem like we are double dipping in the system to open 2 separate accounts with two separate wireless providers which is prohibited, therefore ACP turns to the legit account holder and cancels our help to pay our bill which many of us really needed. Yet the ACP is to blame for letting fraudulent provider Prosperity/Prosper Wireless access to ACP database with private account info. Which is being used to steal identification info to open second fraudulent accounts. I now had to file a Identity theft FTC report Reference #********* because my identity was stolen. It is ACP and Prosperity/Prosper Wireless's doing.Business Response
Date: 12/05/2023
Good Evening,
I believe this complaint was filed against the wrong company. We are ACP (Acoustic Ceiling Products, LLC, **************), not Affordable Connectivity Program. Acoustic Ceiling Products, LLC sells home improvement products designed for DIY'ers. Please see our website at www.acpideas.com. We have no relation or connection with Affordable Connectivity Program or the industry in which this claim is referencing. If additional information is needed, please contact me at the number above.
Thank you,
*********************ACP (Acoustic Ceiling Products, LLC)
Initial Complaint
Date:10/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have purchased Aspect Self adhesive tile in August 2021 and November 2021. Installed in the bathroom in December 2021. I went to Europe in May 2022 and stay there 3 months . Upon my return I found 20-30% tile fall off the wall and break. On August 26 I send letter to ACP warranty in ******** ** with details of purchases. Now after two months nothing happened. I have spend $481.69 On this tile and had to take all down because adhesive did not work and advertised. I want my money back.Customer Answer
Date: 10/28/2022
Please see attached warranty statement.Business Response
Date: 11/02/2022
Good Afternoon,After doing some research with our accounting team as well as our customer service team, we were not able to find a letter from the customer regarding the issue. We have since reached out to the customer via email and phone, leaving messages at both locations. When we hear back from the customer, we will work with the customer to get a refund issued immediately.Thank you,Acoustic Ceiling Products
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