Reviews

Review Details

• Review fromNathan B

  Date: 12/16/2024

  5 stars
  I had my door done by Exterior Custom Solutions. Before starting this project, I had no idea how much doors cost so I did my due diligence and gathered quotes from different companies in the area. This company was very professional and definitely carried the highest quality of all the doors I checked out. And as they werent the most expensive after looking around, I thought Id give them a go and they had my door replaced in one day. It looks fantastic, thank you!

• Review fromRic L

  Date: 12/12/2024

  5 stars
  It’s been a whole year now since I’ve had my windows replaced. The sales guy told me how much I’d save on my energy bill and I thought he was maybe full of it, but when I checked around to other companies he was priced well and the window looked nice from what he presented, so I went with them. Fast forward to now, he wasn’t kidding. I’ve saved 45% on my fuel bill, glad I did it when I first moved in!

• Review fromElly P

  Date: 12/05/2024

  5 stars
  I had a wonderful experience working with exterior custom solutions. The sales guy made us comfortable with our experience from start to finish and was super professional and informative. We are very pleased with our windows and the price was reasonable. The installers were very respectful of our space and kept it neat while working. We can now live with less stress knowing that we wont have frost on our windows this winter. I highly recommend this company if youre looking to upgrade your windows.

• Review fromBo M

  Date: 12/03/2024

  5 stars
  They are professional, helpful and will educate you on whats best for you. They are a great company!

• Review fromJonathan J

  Date: 12/03/2024

  5 stars
  From start to finish my wife and I had an amazing experience with this company. We had some old wood windows that were completely rotted. The sales guy came out and let us know they would have to do some additional work and did a great job explaining their install process. We gathered numerous quotes from the industry and found this company carried themselves the best and was the only one to explain how they would solve our issue, opposed to just give us a low price and ask for our business. After signing the agreement with our sales guy, they scheduled a remeasure to make sure the windows were made for our openings, not just standard windows off the shelf. From there the install crew came out and replaced all our bad wood and did an excellent job. I will definitely be suggesting our neighbors to also go through Exterior Custom Solutions.

• Review fromStacie M

  Date: 02/24/2024

  1 star

  Stacie M

  Date: 02/24/2024

  I'll start out with the installer and sales guy were nice. The windows are bottom of the barrel . ********** has better in their lower end windows . Most of the windows are super hard to open and close. The latches are loose and if you try to tighten them the s**** turns and doesn't tighten. A few of the windows are damaged and I'm missing screens and have holes in about 5 others. The installer said they would order the screens and come back . It's been 6 months and nothing. So I called weeks ago and talked to a woman and she said she would contact me back in a few days to schedule someone to come and look at the mess the caulk is and the windows that are super hard to open and close as well as bring out the screens. It's been about 3 weeks maybe longer and not a word. STAY AWAY FROM THIS COMPANY ! Once they get your money , you are nothing more to them then a stranger walking down the street . update 2/24/24 I still have not got the replacement window that was broken. I STAND BY WHAT I HAVE SAID.
  

  Exterior Custom Solutions

  Date: 03/26/2024

  Review was posted on ****** nine months ago and copied onto BBB site with an update. We have not received any phone calls from *************************. When a question or concern arises, ****** chooses to update her reviews rather than contact our office. Any questions or concerns that ****** has could easily be taken care of by calling our office. After the latest update, we contacted ****** to find out what the issue was. She informed us that during our last visit, when we went to her home to take care of issues not caused by ECS, our production manager had ordered two replacement sashes. We checked the warehouse and found the sashes had been placed with other windows from another customer with the same last name. Had ****** phoned us, which we have repeatedly asked her to do, this would have been resolved immediately. We have added our initial response below to the multiple reviews ****** left on ******.Hello StacieUnfortunately we dont have any messages or calls from you. What number did you call? Your salesperson also said you have his number, but hasnt heard from you. We see this is the third review from you. We called you after the first review to explain the facts, so you changed your 1 star to a 3 star. Upon installation, you gave us top ratings for quality of product, installation, and overall experience with ECS. We would very much like to take care of any issues you feel you are experiencing. We are a family owned business and work diligently to take care of our customers. You purchased our most economical window, typically used in rental properties or when customers are selling their home. We have a good, better and best, this is our good product. It is superior to lumber yard windows. Your warranty covers your screens and the other issues you mentioned. Our production manager contacted you yesterday and is scheduled to come out tomorrow. ******, we are always here for our customers. In the future, please call our office at ************ or your salesperson.

• Review fromLori C

  Date: 02/27/2023

  5 stars

  Lori C

  Date: 02/27/2023

  We were impressed with the professionalism and commitment of both the salesperson and installers. When we called to get a quote, Mitch came to our home to measure but before measuring he took time to educate us about the different options and things we needed to consider. And the installers were able to complete 11 windows in 2 days and matched the color of the trim perfectly…and the commitment was unbelievable. The lead installer wanted to make sure our job was completed to our satisfaction – so even though he was also dealing with a personal situation/family emergency, he made sure to check back in with us as things were being finished.
  

  Exterior Custom Solutions

  Date: 03/07/2023

  Hi ****!Thank you so much for leaving a 5-star review for our family-owned business.We take pride in what our team is able to provide!Please feel free to reach out if you have any upcoming projects we could help you out with.