Reviews

Review Details

• Review fromLacy R

  Date: 06/17/2024

  5 stars
  Install went so well & Teo & Oscar were awesome and knowledgeable and did a perfect Job. Today June 17, 2024. Wish I knew how to download the pics of my 3 trees. They are SO BEAUTIFUL and make our yard look great after losing 12 Ash Trees due to that BEATLE THING. Everyone thinks it improves our yard so much! Thanks TOTM SEE YOU IN SEPT -**** in ******************.

• Review fromjudith g

  Date: 03/15/2024

  1 star

  judith g

  Date: 03/15/2024

  I bought 1 pine tree from Trees on the Move in 2022 because they said these trees met my criteria of being deer resistant and giving me privacy from my neighbors. That being said, I became very enthusiastic and asked if 2 more trees would work well. The answer was yes. So $3,000 later and a lot of work involved in watering ( my water bill testifies to that), mulching and fertilizing, I have one tree that is not doing well at all! The problems are these as follows;1. These types of trees were a very very poor suggestion considering my stated criteria.2. This trees does NOT get enough sunlight throughout the day to grow properly because they are surrounding by very tall trees.3. All 3 trees were planted way too close to each other by this company knowing full well of their future surroundings.NONE of these original problems had anything to do with me. I have consistently complained about this matter in a timely fashion through phone calls and visits. The problem is always put squarely on me with 1,2, and 3 completely ignored when speaking with this company. They do not want to resolve an issue at all and take no responsibility for their terrible recommendations and work. Just a FYII have never written a review for or against a company nor contacted the BBB about a company in my long life and this is the first time. Yes, Im pretty darn mad and a lot poorer.
  

  Trees on the Move, Inc.

  Date: 03/18/2024

  Thank you for taking the time to share your experience with us. We strive to provide quality trees & planting services. At the time of your purchase, you received ********* Instructions which included watering for the type & size of your trees, how to install mulch properly and when to fertilize. When we received your original complaint, we found that proper care was not being taken with your newly planted trees. Evergreens must be watered until the ground is frozen, which may be in December.  (This is noted in a Bold, Capitalized sentence on the 1st page of the instruction sheet.) This is the only moisture that the evergreens will have for the winter months.  If not given enough water, winter burn (********) can occur on the tips of the branches. We referred you back to the Care Instructions, as the trees were not receiving enough water and a few other recommendations were made. Per the photos you sent, and site visits the condition of the trees were determined to be a care issue which would void your warranty.We instructed you to increase watering, add fertilizer, add mulch, and weed around the trees. The things we recommended were not done, leaving this situation out of our hands. Based on the pictures you've included these trees are not dead and can be saved if they receive proper care.  
  
  

• Review fromRyan P

  Date: 06/03/2023

  1 star
  Absolutely avoid! Customer service is pathetic and not professional at all! Picked out a tree, went to the conference room to finalize. When asked for the address, Daniel slammed the paperwork down and said we’re done! We don’t service your area. Completely unapologetic and irrational behavior for someone in customer service. I called ahead of time and verified before driving an hour to the place. Trees on the Move talks a good game on the radio but does not meet expectations or customer service at the basic level of salesmanship. A hundred ways he could have handled this but Daniel chose to flip out and not work with us in any way. Lost a sale and customer for life! Avoid this business unless you like over paying, two other nurseries were hundreds cheaper for the exact same tree.

• Review fromDonna A

  Date: 03/25/2023

  2 stars
  In May 2020, we contracted with Trees on the Move for two 2” Prairiefire Crab trees to be planted in open areas of our yard, one on the east side and one on the south side. Personnel from the business planted those trees shortly thereafter. Our sales representative, TJ Balistreri, told us that when a newly planted tree fails, 90% of the time it is because the buyers did not care for it properly. We thus set up a schedule and diligently followed the written instructions given us regarding mulching, watering and fertilizing. Both trees were doing fine the following spring, but in the spring of 2022, we noted the tree on the south side had few leaves and did not bloom at all. In July 2022, we contacted TJ and informed him that while one tree was doing fine, the other was failing. He requested pictures of both trees, which we immediately sent. He responded 13 days later that the reason one tree was failing was “definitely a lack of much”. He offered us “a 40% off out of warranty replacement”. My husband responded via email, “Ok, kind of does not make any sense since both trees have the exact same care. One is doing fine and the second is dead! I assumed this would be your response, indicating we have done something incorrect. Disappointed in your position.” We never heard another word. We contacted our neighbor, who works at a nursery that sells trees, and he indicated the mulch looked sufficient to him … and that the tree was definitely dead. This post is late in being sent and we don’t expect anything from Trees on the Move; this is simply a cautionary note to other potential buyers. If you do what you’re supposed to and everything goes well, lucky you. If you do what you’re supposed to and a tree dies, you shouldn’t be surprised – after all, per Trees on the Move, 90% of the time a tree fails, it is the buyer’s fault. We had no doubt our trees would thrive, as we knew we were going to follow the care instructions. It was a costly mistake of $452 for us.