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Business Profile

Toys

Kidrobot

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from kid robot earlier in December of 2024 and heard nothing from them. I checked their site around Christmas and the order hadnt even shipped.There were no responses to my emails or messages, and one day 3 small items show up from my order on the 27th. Missing the biggest item costing over $70.00. They marked it ALL as delivered and have ignored my every attempt to reach them.

    Business Response

    Date: 01/31/2025

    Hi there,

    We apologize for the wait.  Your missing item was shipped and delivered on January 31, 2025. If there any issues with the item, please contact our customer support and we would be happy to assist you further.

    Best,

    The KR CS Team

Kidrobot is NOT a BBB Accredited Business.

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