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Business Profile

Vending Machines

Canteen Vending Services New Berlin/Milwaukee

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Canteen Vending Services New Berlin/Milwaukee's headquarters and its corporate-owned locations. To view all corporate locations, see

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Canteen Vending Services New Berlin/Milwaukee has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lost money in their vending machine at my job. I tried calling the company numerous times, and all they told me was that someone would call me regarding a refund and never got a call back. The last *** said they usually never call back, that they usually just issue a refund and upon checking my bank statement they never did, nor did they ever call me back.

      Customer Answer

      Date: 12/16/2024

      The address for Canteen is:

       

      Canteen Vending Services

      *****************************************

    • Initial Complaint

      Date:11/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 14, 2023 I was at the **************************************. I purchased a beverage from a Canteen Vending Services vending machine. The item I purchased was $3.50. It was a ************** Drink. I paid in cash with a $5 bill. I put the five dollar bill in, received my beverage, but my change was never dispersed. I wrote down the number on the machine and called it. I got a live person on the other end. They identified as an answering service only. They did not represent the company. They told me I could call back. I called back next week on Wednesday September 20th when I got home from out of state. The person I talked to took down my information including my email. They said they would forward my information to corporate. I believe their corporate offices are located in *********, **. They said to look for an email 2 weeks from this Friday. That email would contain my refund info they said. Well, October 6th came and I never received any email. A week later, I never received any email contact from the company. I called the company again and got an answering service with no help. Then, I visited their website. It says on their website if you paid by ****, please contact your local branch for a refund. So, I went to visit the branch at ********************** I believe it was October 26, (I can't remember the exact date) at around noon. This branch is on my way to work and near my residence. I knocked on the door and a gentleman answered the door. He let me in, I was courteous and polite. And I proceeded to tell him what happened and to request a refund. Then, a lady came out from back and was listening in. Before I could finish, this heavy set lady with sweats and a t-shirt came up to me and said get the ***** out really loud three times. She kept swearing at me and f- bombing me. And she insulted me. I remained calm and polite. Eventually I left. I contacted the company about this. No reply. Would like my $1.50 back for the machine that took my money.

    Canteen Vending Services New Berlin/Milwaukee is NOT a BBB Accredited Business.

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