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Business Profile

Optometrist

Your Eye Care Team

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

This profile includes complaints for Your Eye Care Team's headquarters and its corporate-owned locations. To view all corporate locations, see

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Your Eye Care Team has 7 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 22nd, 2024, I had an eye exam and ordered a pair of glasses (lenses and frame) at the Sheboygan Family Eye Care. I paid the full amount for the glasses. When I came to pick them up the technician broke the frame trying to adjust them. After that I brought my own frame, which they used to make my glasses.I did not receive the refund for the frame that I paid for ************* doesn't make sense to me why I was charged for the frame that was broken by the employee, and I never received.I called Sheboygan Family Eye Care and spoke with ****** several times asking for my money back and each time she would say, " we'll call you back." They still haven't called me or sent a refund.Please refund $142.20 for the frame that I paid for and never received.

      Business Response

      Date: 04/03/2025

      "Hi, *******! This is ***** ****** calling from Sheboygan. Family ********* I am calling back regarding the complaint. ******** from ****. Just wanted to let you know that I'm not exactly sure why you're still calling us, because she cashed that check on March 11th So she received a refund check for $142.20 cents. On March 11th I had spoken to her myself and told her that unfortunately, I'm the only person who does refund checks. We're a small business, and so I'd been out of the office for a period of time, and I'd gotten behind on those checks. So I apologize to her for that, but that was the way it was, and that's where we are. So if you have any further questions, my name is *****, I'm the practice administrator. My number is **************. But I consider this matter closed. Thank you. "

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