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Business Profile

Kitchen Cabinet Refacing

Zaxx Cabinets, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Kitchen Cabinet Refacing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    issues with service and not getting a check returned.

    Business Response

    Date: 06/15/2023

    There were no issues with service as the customer decided he didn't like the product he ordered.  Our company told the customer he would receive a full refund even though we normally charge a 25% restocking fee.  The check was written and mailed on 5/11/23.  According to our bank records, the customer cashed the refund check the exact same day he filed the complaint with the BBB.  Our bank records show the check cleared the account on 5/17/23.  We told the customer it would take at least a week before he receives the check as the mail can be very slow at times. As you can see, there was no issue with the service or the customer receiving his refund check.  

Zaxx Cabinets, LLC is NOT a BBB Accredited Business.

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