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Business Profile

Tree Services

NWI Tree Service & Landscaping
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My next door neighbor hired *** to trim some trees for her. In the process of bringing equipment onto her property, they drove the equipment on my property and ran into my retaining wall - causing damage to the wall. On 5/31/2023, I called *** and spoke with *********. She told me that they were aware of the damage and would send someone out to inspect the damage the next day and then be in touch with the resolution. I did not hear from them for several weeks, so called them on 6/21/2023 and spoke with the owner, *********************. He told me it would be repaired on 6/27/2023. Several more weeks passed and it had not been repaired, so I called ********************* back on 7/10/2023 to check on the status. He took my name and address and said he expected it to be repaired on 7/13/2023. He said he would send me a text later that day to confirm. I never received the text and the repairs have not been completed.

    Customer Answer

    Date: 08/09/2023

    I have an update on the subject complaint. Two workers showed up at my house today around 8am and completed the repairs to my retaining wall. I did not receive any prior communication from *** to let me know the repairs would be completed today, but fortunately I was home to review/approve the repairs. The work was completed around 12:30pm. I am happy with the repairs. This complaint can be closed. Than you for your help with this matter.

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