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Review fromDrew G
Date: 10/30/2024
1 starDrew G
Date: 10/30/2024
Beware of Aqua Well and Pump's deceptive quoting practices. I was charged a staggering $2,100 for what seemed like a straightforward well replacement and installation. They swapped my existing tank with a lower-quality $475 pressure tank and billed $1,600 for labor—an outrageous amount for just a few hours of work. When I filtered reviews by the lowest ratings, it became clear this is a common theme in how they operate. The deceptive part? They replaced my tank with an inferior model - telling me it was a better option - , pocketed a steep labor fee, and took advantage of my family in a moment of need. We will never do business with Aqua Well and Pump again, and I strongly urge others to consider reputable local competitors like **** **** ********* *** **** and *****, ****** ******** **** ********, or ******** **** *** **** ******* instead.
Aqua Well & Pump Systems, Inc.
Date: 10/31/2024
Mr. ****** thank you for sharing your feedback. At ********* and Pump, we prioritize clear communication and transparency, always providing a quote for services prior to any work and ensuring that all repairs are authorized before beginning. Additionally, we are happy to provide a detailed breakdown of pricing to address any specific questions at that stage.We stand behind the quality of the products we install and understand that customers may have varying preferences among different available tanks. Recognizing your familys situation, we arranged a flexible payment option to accommodate your needs. We appreciate the opportunity to serve your home, and as a small family business, we remain committed to delivering both service excellence and understanding.
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