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Business Profile

Bank

Tri City National Bank

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Tri City National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tri City National Bank has 28 locations, listed below.

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    Customer Review Ratings

    1

    Average of 5 Customer Reviews

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    Review Details

    • Mike W

      Date: 06/14/2025

      Mike W

      Date: 06/14/2025

      Had a ***** loan with them and in the middle of home renovations they decided that because in a picture the siding was off the house and the garage is due to be torn down, the house was now worth less than the ***** amount so they froze the account and ground the process to a halt. They tote "get a ***** for home improvements" but if you actually start the work of removing old to replace with new but they see the work during that process they will freeze your account and say the house is worth less. They can not comprehend that during a remodel you have to get rid of the old stuff to replace with new.I banked with Tri City National bank for over 15 years and this service was so poor that I pulled all my accounts and went elsewhere. Be better Tri City!!!

      Tri City National Bank

      Date: 06/16/2025

      Dear *******,Thank you for your review. I appreciated the chance to personally speak with you and come to a resolution. If there is anything more I can do to assist you, please feel free to contact me directly at ************. Sincerely,**** **** Senior Vice President | Chief Retail Lending Officer Tri City National Bank

    • Michael M

      Date: 02/03/2025

      Michael M

      Date: 02/03/2025

      They keep closing my account and Im fed up because it happens so often I had to get my truck towed because I had no gas and my account was closed because they thought Im a scammer and this has happened multiple time and told the bank to do something about it but they cant they said because its a security thing but Ive had to struggle with were I get my paycheck and they close it its my money why do they have to close it seriously I had to buy food and put gas on my truck but the card was frozen and had no food no gas and had my truck towed for a dumb reason its my money I have to have access to my money and their website says that they have to give 2 phone calls and never did they called me do confirm if I was making purchases or not.

      Tri City National Bank

      Date: 02/04/2025

      Dear *******,Thank you for taking the time to speak with me today. I'm glad we were able to resolve your debit card issue. If there is anything more we can do, please feel free to contact me directly. Sincerely,****** ******????Vice President | District Manager Tri City National Bank P: ************ E: *****************

    • Nia N

      Date: 05/16/2024

      Nia N

      Date: 05/16/2024

      I had two transactions that made my account negative. One transaction I forgot it was to come out so I was going to cover the transaction and fee. The second transaction was from my son ****** who charged my card even after I paid him cash. However he did refund me through cash app which brought my account to a -$31.91 on 05.15.24. I check my account at 6am this morning before leaving for work and deposited in the drop box $35.00 to cover the fee. I receive a call that my account is still in the negative because a pending fee was coming through that I could not see on my end that they can only see. When I think I am bringing my account current it so happened to be still charged because my account was negative after 6pm the following day. It is 05.16.24 and I work from 6:45am-7pm which means if I put another $35.00 tomorrow to bring my account current then I will be charged again for today of my account going negative. The manager at the Branch was really rude and disrespectful. They treat us brown men and women as if we're beneath them. I have a college degree and do not appreciate being talked to like I am some uneducated woman on the streets. Tri City need to have a better plan in place for people who are bringing their accounts current. This is very disturbing being that times is hard and now I feel like not only did I throw away money, I still have another fee I didn't ask for but still I am at work and can't get to the bank in time before another fee is added on. I would give this bank zero stars if I could!

      Tri City National Bank

      Date: 05/20/2024

      Dear ************,

      Thank you for your review. I'm glad we were able to speak on the phone and resolve your issue. I appreciate that you continue to trust us with your banking relationship. As I mentioned, we will use this as a coaching moment with our staff so we can meet our promise, and your expectation, of unparalleled customer service. Please let me know if there is anything more I can do for you.

      Sincerely,
      **************************************
      Assistant Vice President * District Manager

    • Nora P

      Date: 01/11/2024

      Nora P

      Date: 01/11/2024

      Instead of sitting down with me and explaining why they were closing my account, which would have saved me a lot of heart ache and a lot of money from a love scam online, they just closed my account with a cryptic excuse without warning one day when I went to the bank.

      Tri City National Bank

      Date: 01/19/2024

      Dear ****,Thank you for your review. We appreciate your feedback and will consider ways to improve our communication in similar instances in the future. Sincerely,Your friends at Tri City National Bank

    • Silena S

      Date: 09/11/2023

      Silena S

      Date: 09/11/2023

      This bank has does not respect its' clients. I received an email from them to complete a survey on my recent visit. I completed the survey, clicked submit. I received a "Thank you" for completing the survey and offered a free gift however I had to pay for shipping. Which I did by entering my bank card information. Somehow they billed me the $7.98 for shipping and an additional $82.45. I called the bank and filed a dispute against the company which Tri-City sided with them and approved the charge then charged me an overdraft fee of $70.00. I ended up putting a total of $146.50 into my account to cover the charges. I went to the back to talk to someone in person who said they would talk to their security team because I should not of been redirected to another site upon completion of the survey. This was on Saturday , September 9th. On Monday September 11th I received a certified letter from Haylee ** stating my account would be closed by October 6, 2023 due to "unacceptable debit card handling". I called and asked the representative to close the account immediately. Up until today I had been banking with them for over 15 years. I've told all my friends and family about this situation so good luck, Tri-City.

      Tri City National Bank

      Date: 09/22/2023

      Dear ******,Thank you for your feedback. Per our phone conversations, Tri City National Bank determined that you received a pop-up ad for a purchase which was not prompted by your completion of a Tri City National Bank requested survey. However, as a courtesy, we did refund your account for the fees you incurred. Please feel free to contact us should you have any additional questions.Sincerely,********************* Senior Vice President

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